I was shocked by the condition of this property and the published rates (you can get a room there cheaper if you ask). There are two sections of the Hotel and it is a large convention hotel immediately adjacent to the NEC (National Exposition Center) and a short walk from the airport. I stayed in the newer section the first week where one of the elevators went out every day (I got stuck in one that wouldn't go anywhere twice and finally got the door open) the A/C in the room didn't work, and the toilets were difficult to flush. I called maintenance for the A/C and the very nice gentlemen said "they don't work very well here, but we usually don't need them, that is the best I can do". My room was an oven. The second week, I stayed in the older section where my first room had a bad phone line, the second room had damaged lamp shades that looked like trash, and the carpeting in the hallway had duct tape on it. I've stayed in Motel 6's in the US that were in better shape. The hotel was packed both weeks while I was there, so revenue should be enough for repairs. And watch out for the 10% service charge they add to every restaurant bill. It's for "tips" for the rest of the hotel staff. You can asked for it to be removed and they will. BTW, I left a comment card after the first week asking the manager to respond and he didn't. I don't post negative reviews unless I give a property a chance to address the deficiencies first.
On the good side, breakfast and the pool/spa were nice. The workout room was small but well equipped.
- Official Description (provided by the hotel):
- Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more less
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- Also Known As:
- Hilton Birmingham Metropole Hotel Birmingham
- Birmingham Hilton