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Hilton Birmingham Metropole Hotel
Ranked #73 of 118 Hotels in Birmingham
Reviewed 22 September 2012

Stayed here with my wife as I was attending a business event and everything about shouted quality. Although everything has to be paid for, this is because of its location. The beds where a little hard but the staff are excellent. I would stay here again.

Stayed: September 2012, travelled on business
1  Thank MarkPocock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,321 - 4,327 of 5,343 reviews

Reviewed 21 September 2012

I arrived mid afternoon to spend the night before going on holiday. The car park was completely full as there was a huge conference going on, and I didn't know what to do. I left my car in a "no parking" area and went inside, where I found the most helpful and kind concierge I have ever met - I shall name him, because he deserves it - Michael, I shall not forget you! He took me and my car to the only vacant place in the entire car park, where it was safe and well cared for whilst I was away.
This was my third overnight stay before travelling on holiday and I am sure I will stay again.

  • Stayed: September 2012, travelled solo
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1  Thank Candytuft271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2012

A large, busy hotel with excellent facilities and ,best of all, the ever friendly touch so rarely seen these days - from arrival through to departure ! A great position for Birmingham Airport and parking with shuttle bus service included. We would strongly recommend.

  • Stayed: September 2012, travelled as a couple
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1  Thank Roger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2012

Quick, friendly and efficient staff, room fine and our car was were we left it when we returned 2 weeks later. Will definateley be back the next time we use the airport and will recomend the hotel to our friends especially those who like our selves are travelling and need an overnight room with parking .

  • Stayed: September 2012, travelled as a couple
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1  Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2012

We stayed there to go to a concert in the Arena, just around the corner, so it was pretty close. But I have to say the place is pretty ugly and huge! We had one of the so called Executive Room and we didn't even had a minibar. And in the lovely Executive Lounge was no one to find and the drinks where locked away. We were told later that the free 'bar' opens at 18:00 and we were there between 17:00 and 17:30 where we could only see one little fridge with some beer and wine...

But however we went to the bar downstairs and the restaurant, and apart form bad food we had a great service. The staff was everywhere extremely friendly. And I have to say the breakfast buffet was really good!!!

Room Tip: Don't upgrade, it's not worth any penny...
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  • Stayed: September 2012, travelled as a couple
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1  Thank MarcAroma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2012

OK got a room upgrade to a Penthouse suite for £269, would have hated to have paid full-price!
Room was allocated in advance at noon and checked in 8pm so plenty of time to quality check!

Checked on a paid debit card...which seemed ot confuse them, they asked if I had a credit card!
Reciept hardly legible, receptionist said she'd been waiting 2 days for a new cartridge - Image?
No DVD player in the room despite being the penthouse! - Dated/Image
No coffee in the room...only decaffe, whereas any suite I've stayed had its own coffee maker!
Had to call down to reception to have movies activated so didn't bother
Ceiling light in toilet had come away and was hanging down
Minibar switched off/empty - surely people with the penthouse are more likely to use it? Imgage?!
Room service menu limited after 11pm - missed it by 5 mins...Image?
Asked for plates to be removed at 12.30 but not removed until 8am - Hygiene/Image!?
Toiletries were pitifully small and sparse - stay at a Malmaison for the best in this area!
Feedback form was gushingly positive

Mentioned the above in the exec lounge at breakfast but nothing was done about it...although they promised to inform the duty manager

Positives
Concierge helpful and attentive
Exec Lounge breakfast superb atmosphere
Balcony
Great views over lake and Brum

If your going to the LG Arena (ad I was) then stay at the Crowne Plaza as it's closer and better quality.

Just a little bit more attention to detail and updating needed to make things better, will not be staying again as the Hilton name isn't just about lining Paris's pockets!

Room Tip: I was in room 5215 the mountbatten penthouse suite which had fantastic views
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  • Stayed: September 2012, travelled solo
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4  Thank bos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2012

We arrived at the Hilton to be greeted by Asher at reception who quickly checked us in and dealt with our car parking ticket and was very efficient. His manner and professionalism was very welcoming and relaxed.
The room was excellent and very clean, the beds were comfortable and well equipped with a hair dryer, tea making facilities, iron and safe.
The bar area was well staffed and friendly. We will be staying here again.

  • Stayed: September 2012, travelled as a couple
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Thank Beth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RossMounsey, Manager at Hilton Birmingham Metropole Hotel, responded to this reviewResponded 18 September 2012

Dear Beth

Thank you for your review.

I was pleased that you had found everything you would expect at the hotel and had received such efficient service from our Reception team.

We very much look forward to welcoming you back in the near future.

Kind regards


Ross Mounsey
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Birmingham Metropole Hotel

Address: National Exhibition Centre, Birmingham B40 1PP, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Birmingham
#25 Luxury Hotel in Birmingham
Price Range: £83 - £389 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Birmingham Metropole Hotel 4*
Number of rooms: 794
Official Description (provided by the hotel):
Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more   less 
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Also Known As:
Hilton Birmingham Metropole Hotel Birmingham
Birmingham Hilton

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