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“Faultless at The Hilton Metropole”

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Hilton Birmingham Metropole Hotel
Ranked #73 of 118 Hotels in Birmingham
Reviewed 23 September 2012

My friend and I stayed here on our recent girlie night away. What a fantastic choice of hotel. The facilities are amazing; swimming pool, gym etc, restaurants, bars, Costa coffee outlet etc.
Our check in was quick and efficient. Our Twin room wasn't particularly spacious but it was spotlessly clean, air conditioned, had all the "little extras" and the beds were very comfortable! House-keeping were very efficient; we asked reception for extra towels which were delivered to our room within minutes.
The hotel offers a free shuttle bus to Birmingham International Airport/Train Station which runs every half hour. The Concierge was extremely helpful, a credit to the hotel!
We pre booked breakfast at a cost of £10. The breakfast was a feast! Thoroughly recommend it.
We enjoyed our trip so much that I'm already looking to book a return visit.

  • Stayed: September 2012, travelled with friends
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Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RossMounsey, Manager at Hilton Birmingham Metropole Hotel, responded to this reviewResponded 3 October 2012

Dear Debbie

What a great review - thank you!!

You clearly enjoyed your girlie night away and I am delighted that you were able to sample all of the hotel's facilties, especially the Leisure Club which is a great place to relax.

Glad to see that you enjoyed the famous "Hilton Breakfast" too.

Can't wait to welcome you back for a return visit.

Kind regards


Ross Mounsey
Director of Operations

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4,264 - 4,270 of 5,289 reviews

Reviewed 23 September 2012

Stayed here whilst attending a business conference. The hotel facilities were very good and the food as well but unfortuntely the parking let it down.
Car park was full on arrival but sent across to NEC car park. Quite a trek back to the hotel. Had to then go and move my car later as told that I couldn't park here overnight. Came back to hotel and had to wait in car until someone left so as I could get their park.
Staff were helpful & polite as you would expect.
Convenient location to airport and link roads too.

  • Stayed: September 2012, travelled on business
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Thank ISV333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RossMounsey, Manager at Hilton Birmingham Metropole Hotel, responded to this reviewResponded 3 October 2012

Dear Reviewer

Thank you for taking the time to provide your feedback following your stay with us whilst you were attending a conference.

I am glad that you found the facilities and food to your liking. I do regret that despite the hotel having in excess of 700 car park spaces that you experienced difficulty in parking. When the hotel is busy the car park can fill up quite quickly. I do hope you were not too inconvenienced by this.

We are very well located for easy access to the airport/station as well as the LG Arena and NEC, together with motorway network.

We hope we may have the pleasure of welcoming you back again soon.

Kind regards


Ross Mounsey
Director of Operations

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Reviewed 23 September 2012 via mobile

Perfect hotel if you are flying out at birmingham airport it was easy stress free..brilliant shuttle service to airport.. arrived at airport at 6.10am nice n early first to check in..food at hotel was expensive but was worth the money..lovely rooms and nice staff..

  • Stayed: August 2012
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1  Thank stacywace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RossMounsey, Manager at Hilton Birmingham Metropole Hotel, responded to this reviewResponded 3 October 2012

Dear Stacy

Thank you for feedback following your stay at the hotel.

We do offer a great service for those wishing to fly from Birmingham International Airport with a courtesy bus service running every half hour.

I am pleased you found our staff friendly and helpful and I would like to take this opportunity of wishing you a super honeymoon from all at the Hilton Birmingham Metropole.

I hope we may welcome you back again soon.

Kind regards


Ross Mounsey
Director of Operations

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Reviewed 23 September 2012 via mobile

I spend three nights a week in this region, often staying here. During the past 3 weeks I had tried a few other hotels in the area... Delighted to say, under the right deal, this hotel gets my vote every time from now!!

  • Stayed: September 2012
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1  Thank Beckinhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RossMounsey, Manager at Hilton Birmingham Metropole Hotel, responded to this reviewResponded 3 October 2012

Dear Beckinhill

We're so pleased that you decided to return to us after trying elsewhere. You can always be assured of a warm welcome back.

Kind regards


Ross Mounsey
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2012

Stayed here with my wife as I was attending a business event and everything about shouted quality. Although everything has to be paid for, this is because of its location. The beds where a little hard but the staff are excellent. I would stay here again.

Stayed: September 2012, travelled on business
1  Thank MarkPocock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2012

I arrived mid afternoon to spend the night before going on holiday. The car park was completely full as there was a huge conference going on, and I didn't know what to do. I left my car in a "no parking" area and went inside, where I found the most helpful and kind concierge I have ever met - I shall name him, because he deserves it - Michael, I shall not forget you! He took me and my car to the only vacant place in the entire car park, where it was safe and well cared for whilst I was away.
This was my third overnight stay before travelling on holiday and I am sure I will stay again.

  • Stayed: September 2012, travelled solo
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1  Thank Candytuft271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2012

A large, busy hotel with excellent facilities and ,best of all, the ever friendly touch so rarely seen these days - from arrival through to departure ! A great position for Birmingham Airport and parking with shuttle bus service included. We would strongly recommend.

  • Stayed: September 2012, travelled as a couple
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1  Thank Roger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Birmingham Metropole Hotel

Address: National Exhibition Centre, Birmingham B40 1PP, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Birmingham
#25 Luxury Hotel in Birmingham
Price Range: £81 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Birmingham Metropole Hotel 4*
Number of rooms: 794
Official Description (provided by the hotel):
Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more   less 
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Also Known As:
Hilton Birmingham Metropole Hotel Birmingham
Birmingham Hilton

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