We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not up to usual Hilton Standards”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hilton Birmingham Metropole Hotel
Ranked #73 of 118 Hotels in Birmingham
Reviewed 24 November 2013

Don't usually stay in Hiltons as often overpriced but was attending a seminar at he hotel following day. At checkin, apparently somone had me down as two occupants in the room whereas I was a on my own. This should have been simple to rectify, but seemed to take an age. Hotel room had two small single beds, which are on wheels and move when yo usit on them. Wallpaper was peeling, light above mirror in bathroom not working. Had drink in bar in the evening. Went to restaurant but had not booked and it was full. Okay except greeting member of staff looked down his nose with an attitude of distain that we thought we could arrive at his restaurant and walk in. Went back to bar and ordered starter and main course that arrived together. The wiater even apologised as he bought them. If he knew it was wrong why did he still bring them together?
Seminar was well run though and shower was acceptable, breakfast and breakfast staff were good and check out quick but overall you pay a premium to stay at a Hilton and quality of some fittings and some staff substandard.

Room Tip: Stay at the Crown Palaza next door
  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MartinatDesk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxFlude, Manager at Hilton Birmingham Metropole Hotel, responded to this reviewResponded 26 November 2013

Dear Martin

Thank you for your feedback.

Whilst I was pleased to see that you had enjoyed yur breakfast experience, I was sorry to see that we had failed to meet your expectations in other areas. Please be assured your comments will be shared with our management team for their review and action.

I do hope despite any disappointment on this occasion we may have the opportunity of welcoming you back to the hotel in the near future.

Kind regards

Max R Flude
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (5,289)
There are newer reviews for Hilton Birmingham Metropole Hotel
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

3,430 - 3,436 of 5,289 reviews

Reviewed 23 November 2013

I booked a one night stay here to visit the UK's largest German Christmas market, the hotel is dog friendly and next to the NEC and Birmingham International train station. I booked a single room, but was allocated a double on arrival, and my Hilton diamond status also provides breakfast, which I took in the executive lounge.
The hotel is vast, and the lobby and main communal areas are very nice, the guest room floor was a little tatty though, it's clearly a very busy property. My room was comfortable and clean, what more can you ask? Breakfast had a good range, including a great selection of fresh fruit, seasonal berries, etc...
The staff I encountered were friendly and helpful, as were the people of Birmingham. I paid a great rate of just £46 in their flash sale, and would definitely stay here again, and recommend it to others.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Angela A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxFlude, Manager at Hilton Birmingham Metropole Hotel, responded to this reviewResponded 26 November 2013

Dear Reviewer

I am pleased that you found your recent stay with us to be great value for money. Great deals to be had throughout the year!

I hope you enjoyed your visit to the German market, a very popular attraction to the area at this time of year.

We hope to see you again soon.

Kind regards

Max R Flude
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2013 via mobile

Third year staying here for show at NEC, which is why we book as the hotel itself is ideal for the NEC, with a shuttle bus to the station, which is great, but it's also walkable too.

The room was adequate, clean and comfortable.

Breakfast was heaving, 5-10min queue to get cooked items.

Costa coffee in foyer £5 for a simple latte... Why? It's the same as in shops?!

Parking £8 per night... Extortionate... Can't understand why, as a guest I should pay extra to park in an outdoor carpark, which was muddy too.

Also an additional £1 added to my bill for charity, shouldn't assume that I want to donate... ASK ME!

Getting in and out of the hotel is a health hazard as it seems no one can read the signs and everyman and his wide are smoking right by the door... Most unpleasant.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank NinaMcKrazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxFlude, Manager at Hilton Birmingham Metropole Hotel, responded to this reviewResponded 26 November 2013

Dear Nina

Sorry to hear you were disappointed with certain aspects of your stay with us.

The hotel does operate a parking charge policy and our guests receive a discount on parking. I was puzzled as to how you found the car park "muddy" as our car park is tarmac.

The charity donation can of course be removed upon request.

Whislt thehotel does provide smoking shelters for guests to use, unfortunately, not all guests use this facility. We do of course try our best to manage the situation, however when the hotel is busy this can prove a little challenging.

Kind regards

Max R Flude
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2013

The hotel is ginormous and be under no illusion it's certainly busy at any time of day and night. As my title suggests, the single bed room I had was very small but for one night it was ok. Breakfast was included, certainly no complaints with the choice and service. Room was clean if not a little worn. Piping hot water for the shower and towels smelt fresh rather bleached.
Hotel bar wasn't cheap for beverages or food. Pints of ales and largers started at £5, burgers from £13 upwards and french fries £4. I appreciate it's a captive audience given there's nothing outside to go to unless you take a taxi be prepared.
National Motorcycle Museum is a 2 minute drive away and of course the entire NEC is on your doorstep. Parking isn't free so be prepared. The reception will provide passes so you can come and go as you please but do ask at the of check-in, there was always a queue. Also, the reception will take payment for parking so you don't have to fumble with change at the outside machines.

Stayed: November 2013, travelled on business
Thank oowad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2013

This was my 4th stay at the Hilton and I can honestly say that it is always a pleasure to stay there. All the staff are always very pleasant and hard working. In particular, the staff on the concierge desk are always so helpful and kind. The rooms are spotless as is the hotel in general. The food is always very tasty with a good selection to suit all tastes.

The location of the hotel is great for the NEC and Birmingham city centre with a very handy shuttle bus that takes you directly to International station. I will certainly be back again . I hope all the staff get a nice Christmas bonus because I feel that they all deserve it.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Derby-Falcons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2013

Don't usually stay in Hiltons as often overpriced but was attending a seminar at he hotel following day. At checkin, apparently somone had me down as two occupants in the room whereas I was a on my own. This should have been simple to rectify, but seemed to take an age. Hotel room had two small single beds, which are on wheels and move when yo usit on them. Wallpaper was peeling, light above mirror in bathroom not working. Had drink in bar in the evening. Went to restaurant but had not booked and it was full. Okay except greeting member of staff looked down his nose with an attitude of distain that we thought we could arrive at his restaurant and walk in. Went back to bar and ordered starter and main course that arrived together. The wiater even apologised as he bought them. If he knew it was wrong why did he still bring them together?
Seminar was well run though and shower was acceptable, breakfast and breakfast staff were good and check out quick but overall you pay a premium to stay at a Hilton and quality of some fittings and some staff substandard.

Room Tip: Chosse a room inthe Crown Plaza next door
  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MartinatDesk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013 via mobile

What fab stay at the hilton Birmingham we felt well looked aaftet. Its in an ideal location for the NEC which is walking distance we will definitely be booking again for next year.

I would highly recommend it to anyone.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank HPSL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxFlude, Manager at Hilton Birmingham Metropole Hotel, responded to this reviewResponded 22 November 2013

Dear Reviewer

So pleased to see that you had such a great stay with us. We very much look forwrd to welcoming you back again next year.

Kind regards

Max R Flude
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Birmingham
0.2 mi away
Crowne Plaza Hotel Birmingham NEC
0.2 mi away
Genting Hotel
Genting Hotel
#5 of 118 in Birmingham
1,719 reviews
0.4 mi away
Arden Hotel & Leisure Club
Show Prices
Show Prices
Show Prices
0.5 mi away
Ibis Styles Birmingham Airport NEC
0.8 mi away
Premier Inn Birmingham Nec/Airport Hotel
0.7 mi away
Novotel Birmingham Airport
Novotel Birmingham Airport
#26 of 118 in Birmingham
2,448 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Birmingham Metropole Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Birmingham Metropole Hotel

Address: National Exhibition Centre, Birmingham B40 1PP, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Birmingham
#25 Luxury Hotel in Birmingham
Price Range: £81 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Birmingham Metropole Hotel 4*
Number of rooms: 794
Official Description (provided by the hotel):
Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, TripOnline SA, 5viajes2012 S.L., Cancelon, HotelQuickly and Evoline ltd so you can book your Hilton Birmingham Metropole Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Birmingham Metropole Hotel Birmingham
Birmingham Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing