I have stayed a number of time at this hotel, and wrote excellent reviews.
This time due to the staff I felt very disappointed and question if I will stay again.
On booking in we went to the desk where a man was waiting he did not look up at us and said he would be with us in a second. After a few minutes he was ready no apology for keeping us waiting.
Booking us in there was no smile at all. As we always book a executive room normally we get told about the executive bar. I had to ask about this! He did not ask us about a evening meal again I had to ask about booking a table. No offer of paper or wake up call.
We really felt like it was a problem for him to book us in.
As normal we have to provide our reg for the car, which I forgot I was told to tell the driver of the free bus to the airport in the morning. When telling the driver he was very rude and shook his head at me and said don't tell me I drive the bus tell some one inside. I explained I was told to tell him he did not want to know.
We did have a problem with the tv in our room phoned down and with in seconds Barry the very helpful and happy maintenance man came and sorted the problem. Must say he was excellent.
As normal the room was very clean, just no biscuits and robs in room maybe cut backs.
The executive bar was as normal excellent and the two staff in there was happy and very helpful checking that we was ok and had all that we needed
It is a sham about two members of staff let this hotel down as they do get it right in so many areas
- Official Description (provided by the hotel):
- Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more less
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- Also Known As:
- Hilton Birmingham Metropole Hotel Birmingham
- Birmingham Hilton