Stayed for one night on 2nd February 2014. Would never stay again twin room very small room with small beds. No security bolt on our door broken door handle in bathroom broken bath stained. Shower no pressure either very hot or very cold heating on all night even with tempreture set to 15 . Decor extremely dated. Lights kept falling out of monstrosity board above bed could not stretch . Kettle had not been cleaned beds on wheels so you move all night car park so small you haveto climb over seats to get out. Breakfast cold and either over cooked as flash fried or raw. Over inflated drink prices as you can not get anything else where. Fire alarms go off at 8.30 am so you cannot have a rest from a very noisy car park and people constainly banging doors. Put complaint card in no one has contacted us. Tried to find address to complain to no avail. Want a refund as not worth 229.00 pound this did include breakfast but unable to cancel as not refundable. I have stayed at many hotels round the world and this is not four star. Minus four star. I want a refund.
- Official Description (provided by the hotel):
- Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more less
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- Also Known As:
- Hilton Birmingham Metropole Hotel Birmingham
- Birmingham Hilton