My partner is a Hilton Honours member and this is one of 17 Hilton hotels we have stayed in.
First impressions was how busy it was. We felt like we were checking into a hotel abroad. There was an Elvis event on/Pool event, Indian wedding and Gary Barlow in concert. The hotel was heaving as was the check in which formed a long queue.
The executive room are okay, not very big compared to other Hiltons. The lounge looks like the table's need replacing due to marks. The staff however worked their socks off ensuring the drinks were replaced and from arriving in the lounge at 7pm until the drinks were locked away at 8pm the staff constantly replaced the drinks/cleared the tables and the Manager should be proud of their efforts. The drinks fly out of the fridge and it takes some keeping up with it. It's the shame the lounge itself looks dated.
Breakfast - was a long queue which had grown longer down to the pool area by the time we had finished ours. The food was nice and plentiful - the staff moved the customers into the dining areas fairly quickly and extra rooms were open - the downside is the staff working in the area lack of abiity to clear the dirty plates and having to stack them close to where people were eating. All around where we sat were tables piled up with dirty dishes with the Hilton staff clearing at a very slow rate, having to stop to show people to their tables or provide tea/coffee. I am not sure why the hotel does not employ staff to just focus on clearing the dirty tables and setting them/loading the plates onto something that can take them all straight to the kitchen the notion that the staff can somehow multi task in the dining rooms is a sorry state of breakfast service and poor organisation, Cleared tables would allow the customers who were lined all the way to the swimming pool area to be seated.
Good location for Birmingham city centre and we caught the train into Birmingham for lunch.
Despite the comments we said we would return but probably avoid an Easter weekend or a concert event if possible due to the sheer numbers in the hotel for breakfast.
- Official Description (provided by the hotel):
- Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more less
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- Also Known As:
- Hilton Birmingham Metropole Hotel Birmingham
- Birmingham Hilton