Please see my previous reviews on this Hotel, in particular, my last visit in 2012, which was an unsatisfactory stay. This culminated in Hilton Head Office sending me a Be My Guest Certificate as compensation.
Although, at the time, I felt I couldn't stay at this Hotel again, I decided to give the Hotel another chance, and booked a stay again using the certificate, for Sat June 15th 2013.
It's with disappointment, it was unfortunately, not a great experience again.
Upon check-in, the girl informed me we had a twin room booked, instead of the Queen Deluxe. When this was resolved, I asked her about whether I had received an executive upgrade on EStandby, as requested.
Her response was to tell me it wasn't possible, as the Hotel was fully booked.
I found out this was not the case, at all, by checking on the Hilton iPhone app, where executive rooms (and standard) were still available to book, after I had checked in.
This also happened to me on my previous visit.
I understand, the E Standby upgrade is subject to availability, but I don't appreciate being lied to. The Hotel was not fully booked and both executive and standard rooms were still available, that afternoon/evening.
When we got to our room, room 1002, the key card didn't work.
I got housekeeping to try it, but no joy. So, I had to go back to reception and rejoin the check in queue. The same girl apologised and rescanned the key.
When I got back to the room, the key card still wouldn't work. Again, housekeeping were unable to gain access with it either.
So, I went back to the ground floor and rejoined the check in queue for the third time.
Another girl rescanned the key and got concierge to accompany me to the room. Third time lucky, the key card worked! This was not a great start.
We eat in Millers Restaurant that evening at 8.30pm, and our starters were bought out, before the bread & balsamic vinegar, we'd ordered, had arrived.
We then had a 45 minute wait between our starters being collected, and our main course being served. The only apology we had, was literally a few minutes before the main course was served, from the waitress.
We're baffled why it took so long, as there were only about 4 tables occupied in the conservatory area.
The chicken main course was Limoncello, but there was no lemon taste to it, we got about 8 chips each, 1 mushroom & 1 tomato. It was edible, but very bland for around £16.00 a head.
And so onto the bar experience,
I ordered a bottle of Pinot Grigio at £28. Little did I know it would be a bottle of Solstice that sells for £11.99 a bottle at a local pub chain. I'm guessing from the cost price, there's a 250% mark up on this bottle.
There were 3-4 bar staff talking near a till at one point, when we required table service. One couple on the next table to us, waited 10 minutes for someone to come to their table, so they could settle a bill.
The bar wasn't even that busy, and not once that evening, did a member of staff offer us table service.
We spent £172.72 in one evening, so we're not freeloaders, who like to complain.
I have stayed at many lesser quality Hotels over the years, and have received much better customer service, than I have ever received at this Hotel.
I, also believe that when one stays at a 4 star Hotel, and spends this amount of money, one is entitled to expect a high level of service, in return.
This, we didn't receive, again.
I did contact the Hotel after this negative experience, and they apologised and part refunded me some of the bill.
As stated previously the Hotel appears elegant, but I've not received 4 star service sadly.
- Official Description (provided by the hotel):
- Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Priceline, Odigeo and Hotels.com so you can book your Hilton Birmingham Metropole Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Birmingham Metropole Hotel Birmingham
- Birmingham Hilton