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“No compaints” 4 of 5 bubbles
Review of Hilton Birmingham Metropole Hotel

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Hilton Birmingham Metropole Hotel
Ranked #70 of 117 Hotels in Birmingham
east yorkshire
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“No compaints”
4 of 5 bubbles Reviewed 23 August 2014

What you would expect from this type of hotel. Friendly staff, excellent service & clean rooms. Comfy beds (feather pillows) hairdryer, toiletries, tea/coffee, iron/board.
The bar was pricy....£5 for two soft drinks. Also the pool was separated from the main hotel area by a glass wall so anyone swimming could be seen by everyone in that area, if your shy in your swimsuit you wouldn't feel comfortable.

  • Stayed August 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dervs7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxFlude, Manager at Hilton Birmingham Metropole Hotel, responded to this review, 27 August 2014
Dear Reviewer

Thanks for your feedback.

Great to see that we met your expectations during your recent stay with us. I hope we have the pleasure of welcoming you back to the hotel in the near future.

Kind regards

Max R Flude
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,938 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (945)
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English first
Durham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 August 2014

Fantastic surroundings, excellent location when attending the NEC(which I was) larger than average pool compared to other hotels I've stayed at & the kids loved it. Freindly staff. parking was a bit overpriced in my humble opinion as was the bar £15 for 2 drinks seems a tad excessive but not enough to spoil the trip. overall a great hotel with fantastic amenities highly recommended.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxFlude, Manager at Hilton Birmingham Metropole Hotel, responded to this review, 27 August 2014
Dear Mark

Thank you for your review following your stay with us.

I'm pleased to see that you had an enjoyable visit and great to see you had the opportunity to take advantage of iour leisure facilities - a great place to relax and unwind.

Thank you for your recommendation and I hope we see you return again soon.

Kind regards

Max R Flude
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 22 August 2014

This hotel provides easy access to NEC and is a great base to explore the West Midlands. I arrived in the early hours of the morning after a very challenging journey from London. Staff couldn't have been nicer. From check in to a challenge about my bedding there was nothing that was too much trouble for any of the staff. The next day staff was provided me with access to the Executive Lounge at no cost, - which is an absolutely fantastic space for anyone looking for a quiet place to work with complimentary drinks and snacks - as well as afternoon tea.

Very family focussed hotel - staff were great with kids, as well as being a great space for the business traveller attending any conferences at NEC or doing business in the area.

A big thank you to the team for all their help and support.

Jacqueline McMillan

Room Tip: Some of the rooms sit to the back of the hotel, this was fine for me but might not suite everyone...
See more room tips
  • Stayed August 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jackie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxFlude, Manager at Hilton Birmingham Metropole Hotel, responded to this review, 27 August 2014
Dear Jackie

Thank you for such a great review.

I'ts particularly pleasing to receive such positive feedback regarding the service you received from our team. We always aim to offer a warm Midlands welcome to our guests.

Thank you again for your comments and I will of course share with all concerned.

I hope to have the pleasure of welcoming you back again very soon.

Kind regards

Max R Flude
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
5 of 5 bubbles Reviewed 22 August 2014

lovely hotel,clean,breakfast 100%.Dinner 100%.Pool (Large),sauna,gym,perfect,free,Size of hotel,massive.Parking £9.00 a day but safe.Staff polite and helpful. Free bus to airport/station .Will stay again.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Teresa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxFlude, Manager at Hilton Birmingham Metropole Hotel, responded to this review, 27 August 2014
Dear Teresa

It's great to see you had such an enjoyable experience when you visited us recently and thank you for taking the time to share your feedback.

We will naturally look forward to welcoming you back again soon.

Kind regards

Max R Flude
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kildare, Ireland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 20 August 2014

We booked a family room in the Hilton Hotel and when we arrived we didnt get the room we choose - after meeting with receptionist we were sorted immediately - excellent staff at reception. The Hotel was very central and near the airport - rooms very clean

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxFlude, Manager at Hilton Birmingham Metropole Hotel, responded to this review, 21 August 2014
Dear Angela

Thank you for sharing your review following your recent visit to the hotel.

I was pleased to see that we were able to resolve the issue regarding your room type to yoru satisfaction and your kind comments regarding our Reception team will be shared with them.

I hope we have the pleasure of welcoming you back to the hotel in the very near future.

Kind regards

Max R Flude
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 August 2014

I stayed here for Auto Assembly. The hotel is close to the NEC, Airport, and Birmingham International rail station which a shuttle from the hotel itself will take you too. The room was good and the staff were great as well.

Stayed August 2014, travelled solo
Helpful?
Thank KevinW23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxFlude, Manager at Hilton Birmingham Metropole Hotel, responded to this review, 21 August 2014
Dear Kevin

Thank you for your positive review and I'm delighted that you had an enjoyable stay with us. I hope we have the opportunity of welcoming you back again soon.

Kind regards

Max R Flude
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stafford, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 August 2014

This Hilton is in a great location for the airport, NEC and also the city centre (20-25 minutes drive, 10 minutes on the train). From the outside, let's be honest, it looks like it's seen better days - but step inside and you'll find that the hotel is generally very smart, well cared for, with great facilities and staff that are always helpful. The hotel is showing its age in places but they seem to have a rolling refurbishment programme that is helping to keep the rooms and guest areas up to date, and the rooms are well presented, spacious and clean.

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxFlude, Manager at Hilton Birmingham Metropole Hotel, responded to this review, 21 August 2014
Dear Robert

Thank you for taking the trouble to share your experience.

We do indeed have a continual refurbishment programme in place that ensures we endeavour to meet all our guests needs and expectations.

Although we are idealy located for easy access to the NEC, LG Arena and airport, we also provide a courtesy shuttle service which many of our guests find extremely useful.

I hope we see you return again soon.

Kind regards

Max R Flude
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Birmingham Metropole Hotel

Property: Hilton Birmingham Metropole Hotel
Address: National Exhibition Centre, Birmingham B40 1PP, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Birmingham
#24 Luxury Hotel in Birmingham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Birmingham Metropole Hotel 4*
Number of rooms: 794
Official Description (provided by the hotel):
Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more   less 
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Also Known As:
Hilton Birmingham Metropole Hotel Birmingham
Birmingham Hilton

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