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Hilton Birmingham Metropole Hotel
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Reviews (5,775)
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Reviewed 24 January 2010

I've just returned from a 2 night business stay at the Birmingham Metropole and have to say I am disappointed with this Hilton hotel. Check in was quite slow although I was greeted with a fairly warm welcome. But as the hotel is massive and I was sent to lift lobby b it was a fair walk to the room and you feel almost like you're not in the hotel as the walk through is very quiet and far from the bar, restaurants and reception area. Although when I booked the rooms for my colleagues and I, it said single room (no option for a double), I still expected a double as is normally the case at most hotels and other Hiltons. I was wrong, we each had a single room and it was quite small. You couldn't even shut the bathroom door whilst using the toilet! There was no main light and the lamp was very intermittent. It worked one evening but not the next. The television was a small portable which for a Hilton 4 star hotel you do not expect. No flat screen lcds here. The door handle to the balcony was virtually hanging on by a thread. There were a few marks on the carpet too. I had 2 bad nights sleep there as well as the room wasn't very sound proof, you could hear people slamming their bedroom doors shut in the corridor, and traffic outside all night too. One of my colleagues had the same experience and he was on another floor. There was no room service menu in the room apart from the breakfast order form. Ok, they did offer a few Satellite channels and pay per view movies and porn but this wasn't cheap at £13.00 a time. I couldn't access my bill on the hotel information section like it said either. I chose to have breakfast in the room and to be fair it was very nice and plentiful (except for one of the sausages which was vile) and the staff delivering it were friendly. However upon checkout I found I was charged an extra tray charge of £3.50 for room service breakfast on top of the £6.00 room service charge. £19 to have breakfast in room when you have already paid for breakfast is a bit steep. I didn't want to make too much fuss about it upon checkout as there was a massive queue behind me and only 2 people on the desk. It was a slow check out too. In fact the food at this hotel is extortinate. My colleagues and I weren't told at check in about the 3 restaurants having to be pre booked on Saturday evening. Therefore unable to get in the restaurant we had to settle for a bar meal. £102 for 3 people for a main course each and a drink and a couple of side orders. On the Sunday evening we eat in Millers pub restaurant and although the food was ok it was terribly overpriced. Keyaki prawns £9.75 for a starter which included 8 prawns. We each had homemade burger and chips £16.95 a head. Pints of Becks Vier £4.10 each which you can possibly expect, but it seems this hotel is just money grabbing and taking as much as possible, without giving anything back. We did venture out on the Saturday evening for a couple of hours and came back about midnight to find a massive array of smokers blocking up the front entrance to the hotel, it looked very common and having to walk through smoke to get into the hotel is not good. The management really need to sort this out. The bar service was very slow even after midnight, it seems perhaps the hotel is understaffed. It is certainly overpriced. On the positive side the hotel decor is nice and the bar and restaurants are relaxed and nicely lit. It's within the grounds of the NEC so for watching a show at the LG Arena or working at an exhibition like we were, it's spot on. I just expected a lot more from a Hilton hotel and it failed miserably sadly. i think if we do another show at the NEC or I go to a gig, I will give the Crowne Plaza a try.

  • Stayed: January 2010, travelled on business
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Thank cjm24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2010

Stayed here with my son when seeing Green Day - excellent hotel, great rooms and location. Would recommend this everytime

  • Stayed: October 2009, travelled with family
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Thank Moshermum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2010

I booked 3 rooms for myself and 5 friends to stay overnight. We wanted to go to the room early, to dress and also have a good old english breakfast the next morning. May I say that the room was lovely, it was clean and spacious. The food was lovely, on the evening. The beds were very comfortable, but the breakfast was absolutely fabulous. \the staff were very friendly and helpful and we all enjoyed our stay tremendously. I would certainly be using this hotel again. The location was perfect for myself and the rest of my party.

  • Stayed: December 2009, travelled with friends
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Thank AingeUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2010

Impossible to fathom - a hotel hosting numerous conferences midweek yet booking a live band with the loudest imaginable bass to play until 1 in the morning. When I complained that I couldn't get to sleep (11.30pm) I was told the band would stop at 12. Untrue! When I called again, I was offered earplugs. I will NEVER stay there again.

  • Stayed: January 2010, travelled on business
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2  Thank arreede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2010

The hotel is ideally placed for visits to the NEC as it is within walking distance of trabnsport links and the exhibition centre. We had a warm welcome at the desk and in the restaurant. There was an excellentt, wide choice of food for both breakfast and dinner. The room was clean, well decorated and comfortable.

  • Stayed: February 2009, travelled as a couple
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Thank BasilSheffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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