First impressions of this hotel were not what I would have expected from a Hilton hotel. We had booked one night's stay including parking for one week for the sole purpose of catching an early morning flight at Birmingham Int'l the following morning, and having a space for our car for the duration. We arrived to find no parking spaces available. Guests for a large function were gathering in the foyer which I assume was the reason for the lack of parking. I spoke with the receptionist who immediately pointed out to me that the package I had booked did not guarantee a parking space. This was not true and none of the paperwork I had specified that this was the case - we would not have booked it if it was. The best she could offer was to try to see if the barrier was still up at the NEC and if so to use that. When I asked whether I could leave the car there for the week as arranged (and without charge), she did not exactly fill me with confidence and I had visions of us returning to a significant bill from NEC. She then suggested that we move the car in the morning over to the Hilton car park (if there was a space). Not so easy when you are catching a 6:30am flight, particularly as she had no idea whether a) the NEC car park would be open, or b) whether Hilton would have a space. This whole situation was resolved by another member of staff who could be bothered to help us, and opened up a small area at the front of the building which did have one or two spaces available. Without this I really have no idea what we would have done with our car for the duration of our holiday. Very very poor, and certainly not the relaxed start to our holiday that we had planned. I particularly objected to the 'whatever' attitude displayed by the receptionist. I would never book this hotel for the same purpose again. The last thing I want at the start of a holiday is this kind of problem.
After the parking debacle things did improve. My fiancee and I enjoyed a lovely meal in one of the restaurants and the service was excellent. The room was clean, comfortable and well furnished. In fact the remainder of our stay fulfilled the expectations I'd had beforehand.
I would absolutely not book another room/parking package here despite the recovery in service etc later on. It's just too much of a risk. I see that Hilton review these comments and so will make a suggestion. If you cannot guarantee parking for customers who pay for a week upfront, then do not advertise it and take people's money. Another simple solution would be to review those arriving each day who have pre-booked parking, and reserve spaces for them.
- Official Description (provided by the hotel):
- Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Birmingham Metropole Hotel Birmingham
- Birmingham Hilton