We arrived at the hotel around 5pm, check in was very busy, but as Hilton Honours Diamond members, we went to the Honours check in queue, which was empty, quite correctly, when we approached the desk the receptionist advised a guest from the long queue who thought we were pushing in that we were Hilton Honours members and had priority.
We are also entitled to a space available upgrade, although we were advised that no executive doubles were available, we could have had an executive twin but settled for a standard double, which although a little small, was adequate for our needs and was also nice and clean.
Again as Diamond members, we are granted access to the Executive lounge, where there is an open bar for a couple of hours in the evening as well as canapés and snacks. We went up to the executive lounge but did not stay long as there were quite a few families with small children. The children were running around playing, screaming and using the internet stations to play games. The children were also pawing and touching the food .We went back to our room and ordered some room service as after a busy day on the road, the kids just got us down.
I did mention this on a comment card and did get a letter from the hotel, saying that they would look into my comments. I hope they do.
Breakfast was very busy but fodd quality was good
- Official Description (provided by the hotel):
- Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Birmingham Metropole Hotel Birmingham
- Birmingham Hilton