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Macdonald Burlington Hotel
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Reviews (3,127)
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Reviewed 19 December 2011

This was the second time that we have stopped here and the room was far superior the previous time.. perhaps as we booked it as a "secret hotel" via lastminute.com.. do they save the worst rooms for that I wonder? The room was large and the bed was comfortable but the decor was dated, the bathroom also large but the tiles were coming away from the wall around the taps and I was almost tempted to wash the net curtain in the bath as it was so dirty! There was only one tiny showergel and one shampoo/conditioner and no bathrobes as there had been on our previous stay. The staff were friendly and the Bacchus bar is a delight.. the car park is only a five minute walk away and although it's not particularly salubrious it only costs £5 per day with the hotels voucher. It's ideally loctated in Birmingham city centre and just a shame that for a saving of only about £20 booking at the last minute didn't get us a room of the same quality as last time as our previous visit.

  • Stayed: December 2011, travelled as a couple
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1  Thank debra s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2011

The hotel has every chance to be the jewel in birminghams crown but it's decieving.
Lovely potential but the hotel has no soul and simply feels like a bed base which is such a shame
Breakfast was dire and the breakfast room was too quite and intimidating there simply wasn't a relaxed vibe.
The rooms were a little drab and the bathroom had a window which opened onto the extractor fans from the ground floor steakhouse not a nice smell at all.
Would I stop again No would I consider stopping again Yes if they could find a way of making the place more of a relaxing hotel than just a bed for the night

  • Stayed: December 2011
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1  Thank Thehotelinspectorz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2011

Can't get there by car, can't get to nearest car park from hotel except by walking, we had two bags and it was a real fuss and bother.

We waited 1.25 hours for breakfast to be served, only to find that the people at the table next to us had waited 1.5 hours (without complaining) they eventually walked out. It turned out that althought the hotel was full they only had one person cooking breakfast.

Our room was freezing, we did get the heating turned on, the maintenance man was great. He told us that he was called out at 2.00 in the morning because a guest could not get their lights working, he drove 14 miles to get in as he was on standby, only to find that they had not put their room card in the wall slot !

The desk staff were very good, friendly and helpful, the new manager was nice chap and it was him who told us that if we handed in our car park ticket to reception when we leave, they will give us an 80% discount. That information was nowhere in the room.

The hotel if tired and in need of extensive investment, although in the room documentation it tells you how much has been spent on the hotel recently, I guess it is just what each person is used to.

The lift is small and very slow, we just started walking up or down after a while.

  • Stayed: December 2011, travelled with family
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1  Thank GME928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2011

I needed an overnight stop over in Birmingham that was convenient for the city center but was also good quality, the Macdonald Burlington ticked all the boxes. I arrived around mid-day, which was too early to check in, so the staff stored my bags for me suggesting I return around 2.00pm.
I had booked a single room with breakfast, the room, (411), turned out to be very small with a single bed, (as you would expect in a single room), but it did have a reasonably sized bathroom which was very nicely presented. The room was very clean and had all the amenities you should need, including a small fridge. The bed was reasonably comfortable and the room was air conditioned, although it seemed a bit silly to have AC when the radiator was pumping out heat. I had requested a quiet room and it was indeed very quiet, I didn't notice any noise from adjoining rooms or the corridor.
The location was ideal for access to the shopping district with numerous bars and restaurants close by. The bar in the basement of the Hotel complex, Baccus?, was extremely busy with standing room only so I didn't stay, it looked pretty impressive and the food options looked to be good value. It was a Friday night so arriving a bit earlier would probably have been a good idea.
The breakfast was very good, the cold selection was extremely impressive and your choice of breakfast was cooked to order, (which made a nice change from the usual buffet options). The quality of the restaurant staff staff really stood out, they are certainly an asset to the Hotel.
I would not hesitate to stay at this Hotel in the future and would recommend it to anyone wanting a Hotel in the center of Birmingham,

Room Tip: I actually booked through Hotelpronto.co.uk as they were considerably cheaper than the Hotels own website.
  • Stayed: November 2011, travelled solo
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1  Thank JeremyKingsbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2011

Nice hotel and right by New Street Station. Bit light on leisure facilities but great city centre location.

  • Stayed: May 2011, travelled on business
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Thank SurreyMrsB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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