We booked for the Good Food show weekend and got a deal where we had dinner included. This was to the value of £25. There was a mix up with the restaurant booking but we were given a table and were served. The restaurant staff were helpful and friendly, however the service was slow. (If you had an evening planned you'd need to tell them to ensure you were served promptly) it suited us but was slow! The food was very nice but the main course portion was on the small side. The cheese board was fantastic and the lemon cheesecake was also very nice. Breakfast was good on both mornings.
Our friends had a room on the 4th floor which seem to be newer rooms, ours was on the 3rd (313) and was a nicer room and larger bathroom, although the bathroom needed a bit of maintenance. (everything functioned just tired)
We dumped our bags had a quick change and went to eat. On return to the room I found the bathroom and bedroom windows did not close.It took 40 minutes to change rooms as the receptionist said they needed to come to the room to see the windows. I had already advised neither my husband or I could close and lock the windows but they needed to see for themselves! This was a nuisance but we then ended up on the same floor as our friends.
On return from our day at the Good Food show we found our keys didn't work so had to go back to reception to rectify this, in addition we had not had room service.This in itself wasn't a problem, however the receptionist service when calling for fresh milk was hopeless.
On return from our evening out I advised reception we had waited for milk which didn't arrive I was told this would be brought up straight away which it was with more tea bags.Again the staff were pleasant and apologetic.
On the Sunday after breakfast our keys didn't work again so once again we had to have this resolved.
Due to the problems with keys and the first room I rang reception and asked for a late check out. I had to chase three times as they said hey would check and call back within 5 minutes. It took 30 minutes to sort this out.
There was a lot of noise at night time and staff cannot be everywhere asking their guests to be quiet. We usually travel with ear plugs so slept ok.
Everything in the room functioned (our friends had 408 we had 410) and it was pleasant enough.
The hotel is in an excellent location and for that reason I would return but would inspect the windows in the room first or ask for a 4th floor room!
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- Also Known As:
- Macdonald Burlington Birmingham
- Hotel Macdonald Burlington