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“Sophistication tucked away in heart of Birmingham”

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Macdonald Burlington Hotel
Ranked #38 of 117 Hotels in Birmingham
GreenLeadersBronze level
Cheltenham, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Sophistication tucked away in heart of Birmingham”
Reviewed 25 January 2013

Stopped here for one night to go LG Arena. The room we had was spacious, clean and elegant.
All staff were very attentive and helpful: arrived at 12.00pm and we were able to go straight to room
(Normally restricted to 2.00pm)

Where we had breakfast had all the charm of bygone years, complete with chandeliers! Food was of an excellent quality; and the table we occupied had a brilliant view of a snowy, tree-lined Birmingham street.

We will definitely return.

  • Stayed January 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Lily186284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, Manager at Macdonald Burlington Hotel, responded to this review, 28 January 2013
Dear Lily186284

Thank you for taking the time to write your review.

I am delighted to hear you enjoyed your stay with us and in particular our breakfast offering and the atmosphere and view from our restaurant out onto New Street. It is always a pleasure to receive feedback from our guests and I appreciate you taking the time to post such a positive review.

We look forward to welcoming you back to The Macdonald Burlington Hotel in the near future.

Yours sincerely
James Bee
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (370)
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English first
Reading, United Kingdom
Level Contributor
115 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 25 January 2013

You certainly cannot moan about the location of this hotel if you are coming into Birmingham New street ! great location !!
The hotel staff were all very friendly and eager to help.
The bedroom was huge! to give you an idea of the size of the bed it had 3 rows of pillows and very comfortable and I had a separate lounge area. If I was being 100% the room needed abit of a refurb which I believe the hotel are in the middle of doing.
I would definately stay again.

  • Stayed January 2013, travelled with friends
    • Value
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Helpful?
1 Thank jane01030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, Manager at Macdonald Burlington Hotel, responded to this review, 28 January 2013
Dear jane01030

Thank you for taking the time to write your review.

I am delighted to note you enjoyed your stay with us and in particular found our staff to be friendly and helpful. It is always a pleasure to receive feedback from our guests and I appreciate you taking the time to post such a positive review.

We look forward to welcoming you back to The Macdonald Burlington Hotel in the near future.

Yours sincerely
James Bee
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 24 January 2013 via mobile

Initially an acceptable room with very pleasant staff, however the room soon began to reveal its faults. The radiator did little to warm the room up, there was a disgusting stain on the carpet with a rug attempting to conceal it and the free Internet was inoperative. A kind member of staff gave up on the Internet and "upgraded" me to a slightly larger room with an empty mini bar but, despite his valiant efforts, the Internet was still inaccessible. All in house food very steeply priced and no car park.

  • Stayed February 2012
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Helpful?
Thank ChiefCynicist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, Manager at Macdonald Burlington Hotel, responded to this review, 11 February 2013
Dear ChiefCynicist

Thank you for taking the time to write your review.

I am very sorry to hear overall the Macdonald Burlington Hotel did not meet your expectations.

I would be delighted to discuss your stay with you directly and would welcome any further feedback you may be able to provide. I can be contacted on opsmgr.19@macdonald-hotels.co.uk

Yours sincerely
James Bee
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
3 reviews
Reviewed 23 January 2013

Stayed here for 2 nights, 18th and 19th January for the grand total of £120 for a twin room. In my humble opinion that was a bargain. Plumb in the city centre, on traffic free New Street, this hotel offered everything we needed, and more, for a very relaxing city break.

Room 318 offered a big double and a big single bed, good pillows and the mattresses had toppers on them. It was exceedingly quiet and I got 2 perfect nights sleep. On the second night there was a function on the level below which I couldn't hear. This is an old, solid building. Gowns were provided (what a bonus) and not just left on your bed, the gowns were put on the radiator to warm through. A snazzy and handy pair of slippers were also provided. The bath sheets were huge. A big TV had a full range of channels (including Film4) and not a basic 5 plus some random news channel. There were coffee and tea facilities as expected. Unexpectedly there was an iron and ironing board

It was exceptionally clean throughout and the communal areas appeared well cared for. Front desk was friendly and efficient and when asked for something it was done promptly. Room service menu seemed extensive but also expensive (£6.50 for a cheese sandwich). I wish it had a gym and pool. This hotel is now my number one choice when I go up to visit my friends in Birmingham. Thankyou for an excellent stay.

Room Tip: Room 318 - Iffy view. Twin (double and single). Very quiet. High ceilings with big bathroom. Grea...
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  • Stayed January 2013, travelled with friends
    • Value
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Helpful?
Thank Jonathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, Manager at Macdonald Burlington Hotel, responded to this review, 28 January 2013
Dear Jonathan S

Thank you for taking the time to write your review.

I am delighted to note you enjoyed all aspects of your stay with us. It is always a pleasure to receive feedback from our guests and I appreciate you taking the time to post such a positive review.

We look forward to welcoming you back to The Macdonald Burlington Hotel in the near future.

Yours sincerely
James Bee
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 January 2013

We booked into the Burlingon for a weekend stay in December 2012 to visit the German Market. This was the second year we visited Birmingham and stayed in the hotel. The manager (Derek) was extremely helpful in arranging our booking even though it was a last minute booking as they were initially fully booked. On arrival the reception staff were very friendly and helpful storing our baggage whilst we went shopping, as we arrived early. The family room was well furnished with two king size beds ideal for our needs (family of four). We had our evening meals in the restaurant, which were good value. Dawn our waitress was very attentive, friendly and even remembered us from the year before. The hotel is in an ideal location with friendly and helpful staff and good food, overall a very good hotel. We will most definitely be booking a weekend at the Burlington Hotel again next year.

Room Tip: In 2011 we stayed in the room advertised within the brochure fantasic bathroom. This year we stayed...
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  • Stayed December 2012, travelled with family
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Helpful?
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, Manager at Macdonald Burlington Hotel, responded to this review, 28 January 2013
Dear Mark R

Thank you for taking the time to write your review.

I am delighted to note you enjoyed all aspects of your stay with us and in particular found our staff to be very friendly and helpful. I have shared your kind feedback with the team, especially Dawn, as I know they will be encouraged by it.

It is always a pleasure to receive feedback from our guests and I appreciate you taking the time to post such a positive review.

We look forward to welcoming you back to The Macdonald Burlington Hotel later in the year.

Yours sincerely
James Bee
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 January 2013

i have recently held a birthday celebration and stayed over at this hotel and to say it was fantastic would be an understatement. from all the welcoming and caring staff members to the excellent food it was a night i will remember for the rest of my days and i cant thank them enough.
My room was nothing short of spectacular, clean, spacious and homely.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank pcm7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, Manager at Macdonald Burlington Hotel, responded to this review, 28 January 2013
Dear pcm7

Thank you for taking the time to write your review.

I am delighted to hear you enjoyed your birthday celebration with us, found the food to be excellent and in particular our staff welcoming and caring. I have shared your kind feedback with the team, as I know they will be encouraged by it.

It is always a pleasure to receive feedback from our guests and I appreciate you taking the time to post such a positive review.

We look forward to welcoming you back to The Macdonald Burlington Hotel.

Yours sincerely
James Bee
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 January 2013 via mobile

After reading a couple of previous reviews I was a little nervous about the hotel. As has been said the entrance to the hotel is impressive and the hotel is well presented with plenty of period features. We got to our room and were pleasantly surprised - clean, lovely high ceilings, great furniture and a big modem bathroom. We visited the bar during our stay which is very over priced but then again most hotel bars are! Would definitely recommend and will be returning next time we visit birmingham.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meg2158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, Manager at Macdonald Burlington Hotel, responded to this review, 21 January 2013
Dear Meg2158

Thank you for taking the time to write your review.

I am delighted to note you enjoyed all aspects of your stay with us and in particular found your bedroom and bathroom to you liking.

It is always a pleasure to receive feedback from our guests and I appreciate you taking the time to post such a positive review.

We look forward to welcoming you back to The Macdonald Burlington Hotel.

Yours sincerely
James Bee
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Burlington Hotel

Property: Macdonald Burlington Hotel
Address: Burlington Arcade, Birmingham B2 4JQ, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#6 Green Hotel in Birmingham
#9 Family Hotel in Birmingham
#19 Luxury Hotel in Birmingham
#19 Romantic Hotel in Birmingham
#27 Business Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Macdonald Burlington Hotel 4*
Number of rooms: 114
Reservation Options:
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Also Known As:
Macdonald Burlington Birmingham
Hotel Macdonald Burlington

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