My wife and I stayed at the Macdonalds Burlington on Friday night (22nd March last) and we had an excellent stay. We were celebrating her birthday and the reception staff member (Ryan) immediately upgraded us to a suite which was fantastic! He offered us a deal on breakfast, which we had not booked in advance but which was excellent value for money, He then rang our favourite restaurant in Birmingham to book us a table - we had been unable to do this ourselves earlier in the week. He also personally delivered a complementary bottle of wine to our suite and when we got back from dinner he rang us up to check that we'd had a good night. We've travelled all over the world on business and pleasure and I have to say that this ranks as the best welcome and level of service we've ever received. We live in the West Midlands and it was great to see such high quality of service right on our doorstep!
Well done to all the staff, especially to Ryan!
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- Also Known As:
- Macdonald Burlington Birmingham
- Hotel Macdonald Burlington