We stayed for one night on a Easter deal of £59 bed and breakfast. The hotel is very grand, it was very quiet being Easter weekend. Excellent service at check in. The room, according to the receptionist, was a recently refurbished one that we had been upgarded to free of charge. Not sure how recent the refurb was, it was very stylish and spacious, but the curtains were stained and there was a couple of cracked tiles in the bathroom. GREAT overhead giant shower, was lovely. Superb breakfast, and exellent service from the restuarant staff.
Small gripes : Could not get hold of anyone by phone at Reception, Concierge, Duty Manager or Housekeeping to ask where the hairdryer was - no one would answer. Finally someone answered at the bar, took my query and the Receptionist called me back. She said 'have you looked in the desk drawer' and hung up.
Stain on curtains in room and cracked tiles in bathroom. Not what you would expect in that caliber of hotel.
Noise - the bathroom fan kept coming on during the night, slightly annoying. And, out of the hotel's control, I know, but the blooming seagulls outside screeching all the time (even at night too)
Parking - we were told to stay in the Pallasades car park and we would get a special rate of £8.50 for 24hrs. We got the ticket validated when we checked out, but the machine in the car park still charged us £13.50.
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- Also Known As:
- Macdonald Burlington Birmingham
- Hotel Macdonald Burlington