I arrived at this hotel after staying in a Travelodge and wished I'd gone back to the Travelodge once I reached my room!
The hotel looks grand and lovely. My room had not been cleaned. The bathroom had an unpleasant smell. The sink contained tea splashed tea stains, a saucer and a cup full of water. The coffee tray contained empty sachets and biscuit packets.
I immediately went to reception and let the girl behind the desk know. She greeted my information with such a rude facial expression.
On my 3rd night's stay a bottle of mineral water appeared in the room. Was there meant to be one eery day?
I left my room with the do not disturb sign on as I was doing work and just needed to pop out to grab a sandwich. 10 mintues later I returned to find the chamber maid stripping my bed and my work folder strewn across the floor. Couldn't she read?
There is no wireless internet connection. If you wish to connect to the internet then you need to use the ethernet cable and pay £6 per day.
The hotel could be so much more, with a much better service. The one positive is the entertaining old guy at breakfast. The hotel also needs some maintenance work, a little love for the paint work and carpets.
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- Also Known As:
- Macdonald Burlington Birmingham
- Hotel Macdonald Burlington