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“What a dump”

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Macdonald Burlington Hotel
Ranked #38 of 117 Hotels in Birmingham
GreenLeadersBronze level
Level Contributor
49 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“What a dump”
Reviewed 12 May 2010

Not only do you get gratis flea bites and the best views and sounds of a bus lane but you also get a really unhelpful receptionist who will do everything not to help you should you ring up and ask for something crazy like to be connected to the internet.

Saying that, the breakfast was good and the old fella serving it was a really nice guy.

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Helpful?
1 Thank workingovertime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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London, United Kingdom
Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 May 2010

Booked this hotel at very last minute due an error by the company and was rewarded. The room was large, nicely furnished and decorated. The hotel is very central but still pretty quiet and although the old building is a bit awkward it was well maintained.
Reception staff were excellent, sorting a multiple booking so I did not have to move room and also passing on messages to colleagues reliably. This is something many hotels struggle with so is to be commended.
We did have one negative note which was an extremely rude member of lobby staff but on raising this with the duty manager this issues was dealt with by the operations manager extremely professionally and with good grace. I think this is a good example of where dealing with a problem well sets you apart from the crowd.
I was very pleased with my stay overall as was my colleague and I would recommend this hotel and be happy to stay again.

  • Stayed April 2010, travelled on business
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Helpful?
Thank 246170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darlington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2010

the receptionist, Neihla, was the most friendliest hotel receptionist ever come across, Recommended great places to eat, see and visit. Great advice on how to get around the city. Dealt with any queries we had immediately. Fantastic - would definitely stay here again and recommend it to others.

  • Stayed May 2010, travelled with friends
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Helpful?
Thank JacquiDarlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isle of wight
1 review
Reviewed 3 May 2010

from the time you arrive to the time you leave you are made to feel very welcome. Rooms are very clean and decor is plush with cleanliness a very high standard. Breakfast is amazing and suits EVERYONES tastes. The staff are so friendly and everything you require is catered for. It is a special place to stay for special occassions or as I did to stay overnight for a business trip. Loved the shoe cleaner in the lobbies. Such easy access to the train station and to the shops. 5 minutes down the road from the restaurants that cater for all. At a very good price.

  • Stayed March 2010, travelled on business
    • Value
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Helpful?
Thank rascalisleofwight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southport
Level Contributor
101 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 30 April 2010

I can wholeheartedly recommend this hotel and the MacDonald chain in particular (3rd stay this year). The hotel is spotless and in very good repair. We stayed in room 506 (executive) which was of a very high standard, clean, modern and spacious.

The staff at this hotel go out of their way to be friendly and helpful.

The breakfast was good and varied - usual cereals, breads, pastries, juices, fruit, cold meats, cheese and fully cooked english too.

The location was great right in the centre of Birmingham, really handy for the shops.

I would rate out stay 5/5.

  • Stayed April 2010, travelled as a couple
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Helpful?
Thank juzzap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Midlands
1 review
Reviewed 28 April 2010

This is a fantastic hotel right in the centre of Birmingham! The staff were really helpful and friendly and we loved our stay. I would highly recommend

  • Stayed April 2010, travelled as a couple
    • Value
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Helpful?
Thank pinklynn24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle
1 review
Reviewed 25 April 2010

I recently took a short break with friends to Birmingham. The Staff at the Burlington Hotel ensured that the time we spent in the hotel was extra enjoyable. All of the staff from the doormen to the management were helpful and pleasant. The accomodation was very well situated in the centre of the city and of a very high standard. The food was well cooked and presented. I would recommend this hotel to anyone.

  • Stayed March 2010, travelled with friends
    • Value
    • Location
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    • Service
Helpful?
Thank NewcastleSupergran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Macdonald Burlington Hotel

Property: Macdonald Burlington Hotel
Address: Burlington Arcade, Birmingham B2 4JQ, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#6 Green Hotel in Birmingham
#9 Family Hotel in Birmingham
#19 Romantic Hotel in Birmingham
#19 Luxury Hotel in Birmingham
#27 Business Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Macdonald Burlington Hotel 4*
Number of rooms: 114
Reservation Options:
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Also Known As:
Macdonald Burlington Birmingham
Hotel Macdonald Burlington

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