We stayed at the Burlington when another hotel double booked us and let us down very badly. (They will be nameless at the moment as they are mortified and trying hard to make amends.) We arrived soaking wet, upset and about an hour from the beginning of a concert we had booked. They were marvellous, gave us confidence and did everything they could to make us comfortable. They upgraded our room to a suite, and accommodated our teenage son just down the corridor. My wife has coeliac disease and they were so so kind. Preparing special meals for her. The rooms were clean, the staff helpful and this hotel saved our week end. I cannot thank them enough.
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- Also Known As:
- Macdonald Burlington Birmingham
- Hotel Macdonald Burlington