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“do not book a function at this hotel”

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Edgbaston Palace Hotel
Ranked #101 of 118 Hotels in Birmingham
Reviewed 23 January 2013

My son had his wedding at this hotel and was very disapointed. The staff were unhelpfull and every thing seemed to be to much effort. The wedding planner promised the bar would be open after the wedding had finished. Then when we tried to get a drink after the wedding she said it would not be serving. When we asked to speak to the manager she started to cry. Finally we were told we could have one round,while we were getting a drink the owners friends turned up with bottles of vodka and sat in the lobby drinking. The breakfasts were tiny and we stopped on the way home to get a macdonalds.

Room Tip: The room i was in had wires sticking out the ceiling with tape on the ends.
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  • Stayed: November 2012, travelled with family
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1  Thank mrclay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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312 - 318 of 461 reviews

Reviewed 15 January 2013

great staff, friendly and helpfull, made our stay there enjoyable, have been back again an will do again in the future, was a bit put off by the reviews and didnt no what to expect but glad i went, clean rooms and very comfortable.

  • Stayed: October 2012
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Thank suzann71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2013

Staff were rude and unhelpful. Dirty room and overpriced for what you get. Bare wires sticking out of walls all over the hotel and out of our ceiling. Got woken up by room next door due to thin walls and loud pipes. Also received phonecall advising of checkout times even though we weren't due to checkout - no apology. Told the wrong breakfast times on arrival which led to us being half an hour late. Again, no apology and a point blank refusal to refund the £10 extra we had paid. We were offered cereal...£10 for cereal is fairly expensive even in today's economic climate! We weren't allowed to take a pizza into our room - I was told this was so that we wouldn't get any of it on the bedsheets yet on their menu it said we could order food from the hotel and consume that in our room. Air con did not work, had to sleep with window open.

All in all, fairly grotty and terrible customer service. This is not a 3 star establishment and with the current staff and management, it never will be.

  • Stayed: January 2013, travelled as a couple
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Thank basilpot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2013

Entrance not clean, rooms ok but not worth the price.
Received 3 phone calls from front desk, some quite sarcastic, to vacate room on the day we were leaving (we ran 10 minutes over check out time) and they were subsequently unapologetic at the desk.
Visit was especially bad due to noisy early morning building works on the Sunday morning (with no rate reduction to compensate)

  • Stayed: February 2012, travelled with friends
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Thank blue_frog_dust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2013

My friends and I transfered to this hotel on New Years Eve after refusing to stay in the disgusting Norfolk hotel opposite. We were very lucky have had the last 2 rooms in the hotel and couldnt believe the difference. £13 dearer and it felt like luxury compared to the Norfolk. Staff were helpful and rooms were clean and spacious. Really saved our night, very grateful!

Room Tip: Good budget hotel.
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  • Stayed: December 2012, travelled with friends
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Thank abbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2012 via mobile

Attended a great murder mystery dinner at the Edgbaston Palace Hotel last Friday night.
After Dark Murder provided the entertainment, a Carry On based evening where we had to find the "murderer". Unlike other similar events we have been to this was challenging but still solvable. We enjoyed this hugely.
The food was standard christmas meal fayre, plenty of it as well. Staff were very friendly and helpful.

  • Stayed: December 2012
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Thank GilesB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2012

Stayed there whilst on business. Dirty entrance and scruffy public rooms. Bedrooms very poorly insulated for noise, no proper soap, very much covered in notices saying what could do or couldn't. Towels old, and ready to be thrown away. Room smelt of smoke. Staff unhelpful. Would never stay there again- what a mistake.

  • Stayed: December 2012, travelled on business
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2  Thank Holidaylover098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Edgbaston Palace Hotel

Address: 198-200 Hagley Road | Edgbaston, Birmingham B16 9PQ, England
Region: United Kingdom > England > West Midlands > Birmingham > Edgbaston
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #101 of 118 Hotels in Birmingham
Price Range: £42 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Edgbaston Palace Hotel 3*
Number of rooms: 48
Reservation Options:
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Also Known As:
Edgbaston Palace Birmingham
Hotel Edgbaston Palace

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