I arrived at the hotel at around 6.45pm on 25th February and was blown away by the receptionist on duty. She achieved a great balance of friendliness and professionalism and showed me to my room as it "was easier than explaining where it was". I had a few queries (re WiFi and the TV remote) and she dealt with these quickly and efficiently.
The room was basic yet well equipped with quality toiletries and tea and coffee facilities. I was also impressed with how peaceful the hotel was, despite being on one of the main roads into the city.
My only negative is that it was difficult to manage the temperature of the room.
Many thanks for the care you show to your customers. You put many of the "chains" to shame.
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- Also Known As:
- Edgbaston Palace Birmingham
- Hotel Edgbaston Palace