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Norfolk Hotel
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Reviews (598)
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337 - 342 of 598 reviews
Reviewed 2 March 2014

I know there are an awful lot of negative reviews here for this hotel. But we stayed here recently with four friends and found our room to be of an acceptable standard for what we paid, £33 for us both for the night.

We had a single bed and wardrobe with tea and coffee facilities in one room, then another room with a double bed a flat screen TV in the other, then a shower and toilet off this. Bedding was clean and perfectly acceptable, so were the towels. It was warm in the room with the two radiators on all night but no complaints from us at all.

We were on the 4th floor which I have since learned are the refurbished rooms, reception staff were all polite too on check in and check out.

Room Tip: We were in rooms 480, 490 and 380
  • Stayed: March 2014, travelled with friends
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1  Thank JohnPaul78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolkinnhotel, Manager at Norfolk Hotel, responded to this reviewResponded 4 March 2014

Thank you for submitting such a kind and honest review. We are glad you enjoyed your stay, and look forward to seeing you again in the future. We have recently refurbished and we are very happy that our guests are now reaping the rewards.

All the best, and we hopefully will see each other in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014

the hotel and it's manager are an absolute joke, the hotel smells of stale cigarettes and dirty food, the hall ways of the hotel clearly haven't seen a hoover in all their life, and the rooms smelt sickening, the manager and it's staff have the worse attitude in the world but apparently they don't care about what people think of their hotel because "it's always full" this hotel is seriously worse than a prision and you should be paid to stay in the filth, rats live in better conditions than this hotel.

  • Stayed: February 2014
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Thank jlcjlcjlcjlc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

We booked a one night stay due to an interview the next day at the university. This hotel is horrific!! Upon arrival we were greeted by a group of drunks binging by the entrance hall talking of how they were going to get smashed, trash their room and shread their bed sheets - this explains how the rooms look the way they do! We took the lift to the first floor in which the floor was peeling up and had a stench of vodka (which was spilt over the floor). The corridor hummed of weed and stale cigarettes. Doors were boarded up and there was music pumping from many of the rooms. We finally walked around to our corridor and yay it had been freshly painted! The paint fumes and smell of blow was overwhelming. The rickety door led to a dilapidated room. The carpet was soiled, there was blood stains on the bottom of the bed, furniture was missing doors, electric wires were exposed from light futyings hanging off wall, the shower had little insects in it, the sink was dirty, the glass provided had toothpaste throwbacks leftover on it, and the bathroom had a leak over the floor. Needless to say we left within an hour. This hotel is likely a halfway house for those who have left prison (a cell is probably more welcoming!). I can only imagine alot of bad things have happened in this hotel judging by its state. Do not be tempted by the cheap price! For an extra fiver you can book the travelodge which was lovely (where we ended up!)

  • Stayed: February 2014
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1  Thank Katie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2014

Excellent service very helpful clear n tidy room clear beds wonderful place to stay I would come again ? Clear showers and bath room ? Room at heaters ?parking space available ?......................................

  • Stayed: February 2014
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Thank Adil07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolkinnhotel, Manager at Norfolk Hotel, responded to this reviewResponded 27 March 2014

Thank you for submitting such a kind and honest review. We are glad you enjoyed your stay, and look forward to seeing you again in the future. We have recently refurbished and we are very happy that our guests are now reaping the rewards. All the best, and we hopefully will see each other in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2014

Finding our room was like walking through a scene in a post-apocalyptic zombie film- Wall paper hanging off, carpets in tatters, dim lighting and the sound of howling wind. Went the wrong way a few times- bumped in to a terrified worker scuttling around in one of the rooms.. Who knows how long he had been here. Luckily he sent us the right direction. Our room looked like it had been involved in one of the many zombie attacks. The door was covered in big scratches, obviously bared witness to a horrific struggle of some sort. Inside, Some streaky yellow stains on the floor, and a big red stain on a chair next to a telephone. Someone couldn't contact help in time.
The furniture was all falling apart- may have been used as a barricade at some point,
Jokes aside.. this place is bad. I mean seriously terrible. I cried myself to sleep

  • Stayed: February 2014, travelled as a couple
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3  Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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