After our stay at the Clarion part of the Clarion Collection by choice Hotel group, I can only praise the staff at the hotel. The service within the hotel and restaurant was impeccable,even though they are decorating the front entrance and various other areas there is still a lot of building work going on.
We were in room 1116. 32" Flat screen TV on the wall, Ipod docking station, Safe, High speed WiFi 24hr Room Service.
The deluxe king size bed was perfect, room is beautifully decorated, clean, comfortable and luxurious. The housekeeping was impeccable and worthy of note as admittedly I am very particular about cleanliness.
The xpelair unit in the bathroom although noisy, just remember to switch it off when your finished. white bathrobes are in the wardrobe, they were not the softest, could have done with being washed in comfort or Lenor. Tea & Coffee making facilities, Ironing board etc all catered for
In the new restaurant the table was lovely as were the waitress.. The A al Carte menu is not really A la Carte, if your going to do this it will need fine tuning.. But the whole dinner started off as a disaster...My disappointment relates to the fact that I couldn't eat the steak that I had ordered and asked for it to be cooked medium still red in the middle, it came cooked through, it was very tuff and extremely hard to chew, there was no way I could even attempt to finish it, I sadly had to send it back and re-order the pork fillets the food was lovely and the surroundings are beautiful.
The chef needs to get a bell to ring when a service is ready to leave the kitchen, hearing him shout at the top of his voice for Patricia to collect a meal from the kitchen when it`s ready is not pleasant for the waitress she is not a dog and further more very unprofessional to the other diners.
We thank the staff especially Patricia lovely Spanish lady for making us so welcome and attentive. (She is a credit to the hotel, you really need to snap her up as she has a degree in Economics)
The bar area is still being refurbished but from what we could see this will be very nice once finished.
I found all staff that we came into contact with to be extremely approachable, both helpful and informative.
When all the work is finished it will be a very nice 4* hotel...
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, Hotels.com, Ebookers, LateRooms, Evoline ltd, Cancelon, HotelsClick, getaroom.com, 5viajes2012 S.L. and HotelQuickly so you can book your The Collection Hotel Birmingham reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Clarion Collection Birmingham Hotel Birmingham