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“Nice room , just not finished”

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The Collection Hotel Birmingham
Ranked #107 of 118 Hotels in Birmingham
Reviewed 25 November 2013 via mobile

I booked hotel on booking.com and was happy with location and that there was parking included .
When we got there we were impressed with the look of the hotel even though it was in the middle of renovation . The room was of high spec but when we entered the room it was cold so we put the heating on , no problem . Then whilst having a shower I noticed that the shower was not able to stay in position as the holder wasn't suitable to hold it . Whilst having a shower my partner sat on the loo and it promptly moved because it wasn't bolted down ... Hhhmmm .

Stayed: November 2013, travelled as a couple
2  Thank Lee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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349 - 355 of 500 reviews

Reviewed 25 November 2013

We were with a wedding party ................ a very nice room , a really nice breakfast , the waiter was very helpful , a very pleasant stay in all. A little addition of toiletries in the room would be good , or if people ask at reception for them in case the had come without them . unusual not to have them in the room (to my knowledge its only travel lodges that don't provide them ).
**** PLEAS NOTE .. KEEP EMERGENCY EXCITS CLEAR OF LAUNDRY****** THIS WOULD HAVE BEEN A PROBLEM IN CASE OF FIRE .

  • Stayed: November 2013, travelled as a couple
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2  Thank lynda c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

When we arrived at this hotel I was a little gutted, judging by the outside I didn't know what to expect,. We were unaware when booking that the hotel was going through renovations and the reception is obviously a make shift one whist these are taking place. The reception staff acted as though they had never worked in a hotel before and check in took a while.

However when we got to our room I was pleasantly surprised. Having booked an executive room we had a very big comfy bed, everything was clean and well presented, tea, coffee, hot chocolate and biscuits were provided, lovely and warm and plenty of space.

Was a little disappointed that the water wasn't very hot, had to run the tap for a while which was a bit if a waste. You have to walk to a separate building to get breakfast which is served in a very small room, if we had gone earlier there would have been no room for us. Food was lovely though, lots of choice, all served hot.

Was just what we needed for a night away however would stay somewhere else if I were planning a longer trip.

  • Stayed: November 2013, travelled as a couple
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Thank Jessica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

The first hint of change came on our arrival to Birmingham Airport, the taxi driver had not heard of the Clarion Collection Hotel. We provided him with the address and on arrival to the hotel, we couldn't see any reference to "Clarion". When we went into the very plain reception area (not minimalist, just plain and giving off a temporary feel), we were dealt with efficiently and we made our way to our room on the ground floor, passing an upholstered bench type hall seat which had an A4 sheet of paper on it, with the words written ... "Please do not sit on this". Given that the piece of furniture was in a public hallway, it is surely curious that the guests should not be allowed to use it?? As we were rushing to an event in Birmingham, we barely dropped our bags and ran, so didn't have time to check out the room, except to note that our room looked onto what seemed to be a back yard which was untidy and uninviting. Thankfully, we weren't planning to spend time, so we just closed the curtains and headed out. On our return to the hotel that night, we noticed that we were short some toiletries and towels, which were supplied without delay by front desk staff. We then discovered that the room fridge was empty and had to go to reception to get a bottle of water. The room and bathroom both seemed clean and joy of joys (!) the bed was really comfortable ... something that should never be taken for granted in a hotel. This was particularly important to us, as we were rising very early to return to the airport and indeed, we both slept like babes! We had to turn on the wall heater for a few minutes as the room felt chilly but it worked well. I cannot comment on breakfast, which I understand is served next door to the hotel. For me, the positives about the hotel were the pleasant staff and the extremely comfortable bed. What it lacks is character or a cohesive interior design. The public spaces look very basic and empty. It may be that when the refurbishment programme is completed, this hotel will rise from being average to being a very good boutique destination .. at present, it's too early to say.

  • Stayed: November 2013, travelled as a couple
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Thank AnneOD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2013

We wanted somewhere convenient for the Symphony Hall (to see Bellowhead). This one had a bus stop with frequent buses to the City Centre and a free car park at the side. We had a large quiet room with an up-to-date bathroom. The Hotel is being refurbished so the breakfast was next door but it was cooked to order. What's not to like. (pssst try room 904.)

  • Stayed: November 2013, travelled as a couple
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Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2013

Stayed at the "Clarion" again but it has now changed to Collection Hotels. It has building works at the moment knocking through into the Norfolk although we heard no actual noise around this.

Usual high standard at the Collection and Norfolk reception has been completely overhauled. Although beware the rooms at Norfolk - still shabby as they have yet to be done.
Breakfast has improved further, now help yourself buffet breakfast, everything you could want from full English to pastries , fruits, cereals, Italian meats and cheese, variety of breads / rolls and as is usual as much orange / apple juice and tea coffee as you want.
On thing that could be improved on is if the 24 hour reception staff could ask guests who come back after midnight to keep the noise down. Twice heard rowdy neighbours returning although didn't last long, it was enough to wake you up.
For now book the Collection NOT the Norfolk.

Room Tip: 1002 - 1010 are king rooms = beds super king 1101 - 1120 standard rooms beds still kingsize avoid...
  • Stayed: November 2013, travelled as a couple
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Thank rainmaker27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2013

Second stay at this hotel (first was planned, this one wasnt) After a huge mess up with an online booking, we were transferred to this hotel. As we have stayed here before we knew what to expect. Its about a 30-40 min walk into the city centre, or there are very regular buses from outside the hotel. Reception staff were quite welcoming, rooms are furnished to a high standard, they are clean, and are good for relaxing in after a busy day. The hotel is modern and has all the required facilities in the room.
We didnt have the breakfast so cant comment on that.

  • Stayed: November 2013, travelled as a couple
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Thank haychcee23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Collection Hotel Birmingham

Address: 263 Hagley Road | Edgbaston, Birmingham B16 9NA, England (Formerly Clarion Collection Birmingham)
Region: United Kingdom > England > West Midlands > Birmingham > Edgbaston
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #107 of 118 Hotels in Birmingham
Price Range: £45 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Collection Hotel Birmingham 3*
Number of rooms: 73
Reservation Options:
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Also Known As:
Clarion Collection Birmingham Hotel Birmingham

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