When we arrived i tried to clean the bath, this is when i discovered that the pop up plug had been replaced by a normal plug and would not fit! I rang reception who did send a guy from the hotel to look at it two hours later. He could not do anything so I could not have the bath I eas looking forward to. I then had a shower which was just about warm. The floor was slippy and there was not a towel for the floor. I then tried to do my hair and make up but when you sit at the table the mirror was too high so I had to stand. There was a dirty mark on the bottom sheet. The bed chair and carpet looked nice as they were new. Reception was untidy this may be due to building work. The staff uninterested. we had stayed in the premiere inn Handforth the night before they could show the Collection Hotel how it is done! if you would like a bath before your evening out check that this simple request is possible!
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- Also Known As:
- Clarion Collection Birmingham Hotel Birmingham