Wouldn't dare book again.....who checks you in....takes payment....sends you a confirmation email and deposit,and on your second night calls your room demanding more money otherwise you have to leave????? Absolutely disgraced with the way my party was spoken to by a few members of staff...this hotel is not somewhere I would ever recommend! Two of the draws broke while there and one actually fell on my leg and cut me!!! Telephone not working! iPod dock not working...so annoying having to go down constantly to communicate! The manager has no people skills what so ever! Lied about who owed the hotel and told me why I was making a big deal out of money he thinks I owed him! Talking rudely infront of other customers! We stayed for the two nights as it was a celebration we didnt want to ruin with having to move to another hotel! Thought it was really funny though how their member of staff thought it was ok to expose that they sacked a member of there staff to me?? How unprofessional! Not a 4* hotel at all.....
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- Also Known As:
- Clarion Collection Birmingham Hotel Birmingham