We arrived at the hotel looking forward to a nice chilled out night after a busy day. My mum had previously stayed here in one of the made over rooms on the ground floor and had only positive things to say, so when we arrived this time we weren't too bothered to know we were staying in one of the less fancy rooms. So... After checking in with the polite receptionist, we went up to our room... It wasn't very nice, marks on the walls, mouldy bathroom ceiling, and then, dirty bedding! My bed had make up on it and black marks on the pillow, it also had hair in it... We went down to reception and asked for another room, which we got without problem, we went back up to the room which looked a little better, checked the bed and to my horror there were black hairs all on the pillows and sheet and more black marks, I went back down stairs to complain and had the manager or someone in charge go up to check the room and to check another room for us before coming back to get us. I went in to the 3rd room and checked it out... No hair on the bedding but still grey dirty looking sheets, but to be honest i couldn't be bothered at this point so said it was fine.
We went out for dinner and came back and decided to make a cup of tea... I opened the wardrobe where the tea making facilities were and was shocked by the amount of dust there was on the shelves, there was also only one cup and there was a used/open milk on the tray... Attention to detail? I think not.
I would never stay at this hotel and would never recommend it, even if you were staying in one of the newer rooms. I think some new bedding and some new cleaning staff and probably a lick of paint would have been more important than a fancy new reception area - talk about giving a false impression of the place!!
Polite reception staff, horrible hotel.
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- Also Known As:
- Clarion Collection Birmingham Hotel Birmingham