I booked to stay at the Hilton Garden Inn Birmingham (formerly the Mint Hotel) for business for one night on Tuesday 21st February having had previously stayed before and been impressed with the standard of the rooms. I arrived at 3pm to be told by reception that the hotel refurbishments had over run and as a consequence the room I booked was not available, I was offered an alternative hotel...but I was not very happy at all as I like the Hilton so I asked if anything could be adjusted to find me a room in the hotel. The receptionist called the duty manager (Hilton head office this guy is the point of the review and you need to appreciate how annoyed I was and how after speaking with him for 1minute how happy and satisfied I was). The duty manager immediately judged the situation perfectly, he shook my hand, he was immediately apologetic and the pace at which he jumped into finding a solution for me was exemplary. He offered me a superior alternative hotel to the one previously offered and organised a complimentary bottle of wine. The excellent alternative hotel an the wine were both appreciated and great however the way in which the duty manager handled the situation was even better....I work in hospitality and this natural style of real human service is so rare yet so great to recive....well done Hilton...and very well done and thank you to the duty manager...a star of the future for any service led business. I'll be back and I will recommend.
- Official Description (provided by the hotel):
- A Stylish hotel in Birmingham City Centre Hilton Garden Inn Birmingham Brindleyplace is ideally located in the Brindleyplace Development, home of great leisure, dining and entertainment venues. This Birmingham hotel is one of the closest hotels to the Barclaycard Arena and is only five minutes' walk from the International Convention Centre and the Symphony Hall. Settle in to an inviting guest room with a range of amenities for work and relaxation. Watch the 42-inch HDTV and keep in touch with complimentary WiFi. Prepare for a busy day with a delicious breakfast - choose from our extensive buffet and cooked-to-order eggs to accompany our homemade American waffles. Perfect for a relaxing meal, City Café also serves internationally inspired cuisine for lunch and dinner. Unwind after a busy day over cocktails at Brindley Lounge or pick up snacks, drinks, and travel essentials at the Pavilion Pantry. It's easy to maintain your exercise regimen with our complimentary fitness centre. Host a meeting or social event for up to 120 guests in our flexible meeting space. Our dedicated team will help plan your event and arrange tempting onsite catering. ... more less
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- Also Known As:
- Hilton Garden Inn Birmingham Brindleyplace Hotel Birmingham
- City Hotel Birmingham
- Birmingham City Hotel
- City Inn Birmingham