This hotel was an interesting one.
The rooms were spacious, close to Broad Street (2 mins walk) but not actually on Broad Street like Hampton By Hilton, Jury's Inn and Travelodge so you get less noise but can still hear some screams and shouts on a Friday and Saturday night.
The apple Tv's in the rooms were great as well as the ability to watch bbc, itv, sky sports 1 and 2 in your room. (Sky sports 3 and 4 were advertised on the TV guide but did not work)
The Bed was comfortable and the air conditioning worked even it looked like it needed an upgrade (no digital temperature display) The toilet and bathroom were clean but the shower was quite awkward to open and close.
The staff were very friendly and very quick to respond to any issues over the telephone until the final night.
Sadly there was one big negative on the final night. Firstly the fire alarm went off at 3.30am intermittently ringing for 10 seconds, pausing for 2 minutes and then ringing again for 10 seconds. It then took a further 3 minutes to get through to reception who's number was engaged. When we finally got through we were then informed there was an issue and to evacuate the building. We then stood outside for 10 minutes before being told we could sit back in reception which we did for another 10-15 minutes. The fire brigade came and went and we were told we could go back to our rooms with no explanation and no lifts working which meant a hike up four flights of stairs for me, and more for some elderly couples who were on higher floors. We did receive a letter from the general manager apologising but when we checked out we weren't even given a sorry from the receptionist or asked if we slept ok after the alarm went off.
I'm not sure whether I would come back to this hotel as a good nights sleep is something I look for in a hotel and its something that I missed on the final night which left me tired and exhausted upon checking out. Surely Hilton should have some compensation scheme in place like the Premier inn good sleep guarantee? When you pay over £100 for two nights its the least one expects.
- Official Description (provided by the hotel):
- A Stylish hotel in Birmingham City Centre Hilton Garden Inn Birmingham Brindleyplace is ideally located in the Brindleyplace Development, home of great leisure, dining and entertainment venues. This Birmingham hotel is one of the closest hotels to the Barclaycard Arena and is only five minutes' walk from the International Convention Centre and the Symphony Hall. Settle in to an inviting guest room with a range of amenities for work and relaxation. Watch the 42-inch HDTV and keep in touch with complimentary WiFi. Recess,You will discover fantastic food, coffee, cocktails and everything in-between. space to eat, drink, and meet in whatever way you wish, day through to night. Our Pavilion Pantry is perfect for picking up light snacks and drinks for your bedroom, 24hrs a day. It's easy to maintain your exercise regimen with our complimentary fitness centre. Host a meeting or social event for up to 120 guests in our flexible meeting space. Our dedicated team will help plan your event and arrange tempting onsite catering. ... more less
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- Also Known As:
- Hilton Garden Inn Birmingham Brindleyplace Hotel Birmingham
- City Hotel Birmingham
- Birmingham City Hotel
- City Inn Birmingham