I mistakenly went to the Holiday Inn Express, Birmingham where the receptionist with the nail-art nails was amazingly helpful and helped me transfer to the Holiday Inn Airport, Birmingham.
Upon arrival at the correct hotel it was clear the difference in receptionists in the two hotels was like chalk and cheese. At the HI Airport Hotel the receptionist was curt, rude with absolutely no signs of any hospitality training on how she should treat customers. She (with the initial M to her name) was so bad as a receptionist she was the main subject of guests' chatter of the shuttle bus to the NEC. Proof her rudeness was not just confined to me; she was generally rude to everyone it seemed. With so many personable and polite people looking for work it makes you wonder how this one is in employment and the HI Airport Hotel manager would do well to do something about her treating guests like rubbish.
Apart from her doing her best to sabotage my stay from being a happy one, I can say that my room was lovely, spotless and with a very comfortable bed.
Just shows how the person on the front desk can ruin something.
- Official Description (provided by the hotel):
- Holiday Inn Birmingham Airport Hotel is located just minutes from Jct 6 of the M42, & is only 1.5 mile from Birmingham International Airport & Birmingham International Train Station with easy access to the revitalized Birmingham city centre.The hotel enjoys close proximity (1.5 mile) to National Exhibition Centre (NEC).Holiday Inn Birmingham Airport is a contemporary upscale hotel which offers modern bedrooms with High Speed Internet Access,and Wifi in public areas and conference rooms. The hotel offers a wide range of conference and meeting facilities that can accommodate up to 170 people.With a wide range of food experiences, light modern dishes from The Flight Bar and a fine dining experience in The Grill Room Restaurant created by award winning Chef 'Marcus Renzi'. Alternativley treat yourself to our In Room Dining available 24 hrs a day.Holiday Inn Birmingham Airport offers Airport Parking both onsite and offsite at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Go packages which include one night's accommodation and car parking for up to 15 days with airport transfers. ... more less
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- Also Known As:
- Holiday Inn Birmingham Airport Hotel Birmingham
- Birmingham Holiday Inn