I often stay at Holiday Inns in the UK and I would recommend them in general as being good places. This was my first time at the Birmingham Airport one and, alas, they let the rest of the chain down.
Good points: nice rooms, nice swimming pool, good location, friendly staff
Bad points: charged £60 more than they were meant to (and a week later I’m still fighting to get the refund, to no avail), massively understaffed so long queues for everything, including check-in (one of the staff there that I spoke to was quitting as fed up of always being alone), need to phone 20 times before anyone answers, poor quality English language skills (the glossy printed menu in the restaurant always spelt ‘bacon’ as ‘beacon’ and ‘rump’ as ‘rumb’), massively overpriced restaurant, room strongly smelt of BO, none of the promised amenities in the room were there (luxury toiletries, bathrobe, slippers, bottled water, chocolate, orange juice; not even enough cups for coffee), jacuzzi was lukewarm and didn’t bubble.
It’s a shame, it’s a good chain, but the management in this one need a right good shaking up.
- Official Description (provided by the hotel):
- Holiday Inn Birmingham Airport Hotel is located just minutes from Jct 6 of the M42, & is only 1.5 mile from Birmingham International Airport & Birmingham International Train Station with easy access to the revitalized Birmingham city centre.The hotel enjoys close proximity (1.5 mile) to National Exhibition Centre (NEC).Holiday Inn Birmingham Airport is a contemporary upscale hotel which offers modern bedrooms with High Speed Internet Access,and Wifi in public areas and conference rooms. The hotel offers a wide range of conference and meeting facilities that can accommodate up to 170 people.With a wide range of food experiences, light modern dishes from The Flight Bar and a fine dining experience in The Grill Room Restaurant created by award winning Chef 'Marcus Renzi'. Alternativley treat yourself to our In Room Dining available 24 hrs a day.Holiday Inn Birmingham Airport offers Airport Parking both onsite and offsite at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Go packages which include one night's accommodation and car parking for up to 15 days with airport transfers. ... more less
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- Also Known As:
- Holiday Inn Birmingham Airport Hotel Birmingham
- Birmingham Holiday Inn