Long queues at reception and staff with bad attitude to customer service.
Noisy, smelly rooms. The door wouldn't lock on one of our rooms and a colleague got an electric shock from a light switch in his room.
Very overpriced bar and restaurant for decidedly average food. £18 for a burger. £4.90 a pint.
Colleague found all the sauces were well beyond their best before dates when the tartare sauce she put on her fish was off.
Two colleagues' bookings couldn't be found on the system and another had to push to change rooms as it was so noisy.
Fawlty Towers. Will not be staying here again. Holiday Inn - this place is damaging your reputation. More