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“Ideal base for NEC”

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Holiday Inn Birmingham Airport
Ranked #55 of 118 Hotels in Birmingham
Sheffield, England, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Ideal base for NEC”
4 of 5 bubbles Reviewed 15 March 2014

I stayed here for 2 nights whilst attending an event at the NEC, Ideal base with free shuttle bus to NEC. The room was very clean and comfortable with a choice of soft or firm pillows which I think is a considerate touch. Attractive, contemporary decor.
The staff were very pleasant and attentive, in particular, the manager Jason who looked after us very well and was often seen walking around and making sure everything was as it should be.
I must say that I particularly enjoyed the cooked breakfast - delicious sausages!
It was very busy when I was there but the breakfast items were fully stocked.The only downside was the lack of WiFi in the rooms although there was free internet access just off the reception area, However, we were told that this is to be provided in the next few weeks.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, General Manager at Holiday Inn Birmingham Airport, responded to this review, 11 May 2014
Dear valued guest

Thank you for staying at the Holiday Inn Birmingham Airport. We are delighted everything was to your satisfaction!

Your comment regarding Wifi has been duly noted, and I am pleased to announce we now offer complimentary Wifi throughout the hotel.

Look forward to seeing you again in the near future!

Regards, Jason Hiley
Jason.hiley@hiairport.com
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (297)
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English first
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 14 March 2014 via mobile

We stayed here an the weekend of Crufts dog show. The hotel was very busy this weekend but with a pleasant atmosphere. The room was clean and comfortable. Staff (especially housekeeping) were very friendly and helpful. Location was good and close to the NEC. On the down side I found this hotel very expensive with hidden charges eg for parking etc etc. I certainly do not think our stay was worth what we paid, but at least we know for next time. It was a pleasant stay however we paid the same as we would have done for a week long all inclusive beach holiday! I think i'd have rather gone to Spain!

Stayed March 2014
Helpful?
Thank Sparkle184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Birmingham Airport, responded to this review, 31 March 2014
Dear Sparkle184,

Thank you for taking the time to write us a review regarding your recent stay. It is really nice to know that you found the room to be clean and comfortable. However, I sincerely apologize for the experience you had with the rates that you have paid. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests as this matter will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen G.
Case Manager
IHGCare
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Edinburgh, United Kingdom
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 10 March 2014 via mobile

There's no doubt that there has been improvements since my last stay during 2013. The food and food choice is getting better, and the staff are better. The one thing that let's you down and will influence where a lot of customers chose to stay is the lack of WiFi in the bedrooms. That's disappointing and frustrating.

Stayed March 2014, travelled on business
Helpful?
1 Thank MartScot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, General Manager at Holiday Inn Birmingham Airport, responded to this review, 12 March 2014
Dear valued guest

Thank you for returning to the Holiday Inn Birmingham Airport. We are delighted that you have seen improvements since your visit in 2013.

I appreciate your feedback regarding Wifi and I am pleased to announce in a matter of weeks we will have integrated Wifi throughout the hotel, which will be free of charge for all guests and visitors.

Please contact me personally when you are visiting us next, it would be a pleasure to meet you.

Regards, Jason Hiley
Jason.hiley@hiairport.com
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London, United Kingdom
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed 9 March 2014 via mobile

one nighter in the holiday inn... seems to be a frantically busy place dedicated to throughput of business people and travellers. staff seemed to cope well and the whole was managed well... not sure I'd select it from choice though

Stayed February 2014, travelled on business
Helpful?
1 Thank alejeune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, General Manager at Holiday Inn Birmingham Airport, responded to this review, 12 March 2014
Dear valued guest

Thank you for your recent stay at the Holiday Inn Birmingham Airport.

Indeed we are a busy hotel, due to our location and service offering. But, we also pride ourselves on a place to relax and unwind, with our well designed suites, comfortable executive rooms and our exclusive use leisure facilities, which includes a steam room, Jacuzzi and pool.

I am pleased you found the hotel well managed and the staff able to deal with the volume of guests returning from an event at the NEC. We pride our service as being efficient but friendly.

Hope to see you at the hotel again soon, where I am confident we will be able to provide the personalised and relaxing experience you are looking for.

Regards, Jason Hiley
Jason.hiley@hiairport.co.uk
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Dorset
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 7 March 2014

For a variety of reasons I tried this hotel again this week and the improvement from my slating review of my last year's stay, was substantial.

Now the Reception is staffed by a professional work force and everyone I came into contact in all areas of the hotel were very nice.

The room was nice, the heating and air conditioning was silent, the bed comfortable, the breakfast was good, the shuttle to the NEC was efficient and the drivers were jolly and helpful. Now, this is a really good 4 star hotel and a joy to stay at.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ElizabethDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, General Manager at Holiday Inn Birmingham Airport, responded to this review, 8 March 2014
Dear valued guest

Thank you for returning to the Holiday Inn Birmingham Airport. We are delighted to hear that you, amongst many others are seeing the positive changes at the hotel.

With the so many positive changes made, we have so many more in the pipeline, and we look forward to welcoming you back soon to witness these first hand.

Regards, Jason Hiley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 7 March 2014 via mobile

Stayed at this hotel as attending a conference at the NEC. Ideally placed for airport but had to get a taxi to the NEC. Regular Hotel shuttle bus service to train station. Good clean accommodation. Large clean room, comfortable double bed with both soft and firm pillows labelled as such!
Good choice at buffet breakfast and plentiful. The same with the hot / cold buffet dinner with attentive staff £19.99 ahead. Further choice of meals in bar - bit expensive but captive audience.
Next to airport but no noise. Would stay again if needed a base for just one night.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maltesered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, General Manager at Holiday Inn Birmingham Airport, responded to this review, 7 March 2014
Dear valued guest

Thank you for taking the time to provide feedback on your stay. The team and I are pleased to hear everything was to your satisfaction.

We hope to see you again next time you are visiting the area.

Thank you again for your comments.

Sincerely, Jason Hiley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 5 March 2014

Great deal and stay but £12 for two bottles of water ? Why ? It was £4 a bottle and £4 room service ! But tooth paste and delivery was free?
Just don't like being ripped off !
Apart from that it was a comfortable stay , swimming pool a bonus apart from the screening kids being forced to learn to swim

Room Tip: Bring your own food /drink/ water ( if there prices where fair it would not be necc)
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Balvind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, General Manager at Holiday Inn Birmingham Airport, responded to this review, 7 March 2014
Dear valued guest

Thank you for your post providing feedback on your recent stay.

I am pleased you found everything to your satisfaction. But it is with regret you did not find our room service value for money. We are currently reviewing our food and beverage offering, and your valued feedback will help us ensure we have a fair pricing approach across the hotel.

Hope to see you again at the Holiday Inn Birmingham Airport next time you are in the area.

Regards, Jason Hiley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Birmingham Airport

Property: Holiday Inn Birmingham Airport
Address: 1270 Coventry Road, Birmingham B25 8BS, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #55 of 118 Hotels in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Birmingham Airport 3*
Number of rooms: 239
Official Description (provided by the hotel):
Holiday Inn Birmingham Airport Hotel is located just minutes from Jct 6 of the M42, & is only 1.5 mile from Birmingham International Airport & Birmingham International Train Station with easy access to the revitalized Birmingham city centre.The hotel enjoys close proximity (1.5 mile) to National Exhibition Centre (NEC).Holiday Inn Birmingham Airport is a contemporary upscale hotel which offers modern bedrooms with High Speed Internet Access,and Wifi in public areas and conference rooms. The hotel offers a wide range of conference and meeting facilities that can accommodate up to 170 people.With a wide range of food experiences, light modern dishes from The Flight Bar and a fine dining experience in The Grill Room Restaurant created by award winning Chef 'Marcus Renzi'. Alternativley treat yourself to our In Room Dining available 24 hrs a day.Holiday Inn Birmingham Airport offers Airport Parking both onsite and offsite at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Go packages which include one night's accommodation and car parking for up to 15 days with airport transfers. ... more   less 
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Also Known As:
Holiday Inn Birmingham Airport Hotel Birmingham
Birmingham Holiday Inn

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