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“Relaxing and comfortable stay”

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Holiday Inn Express Birmingham NEC
Ranked #34 of 117 Hotels in Birmingham
Hoylake, United Kingdom
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Relaxing and comfortable stay”
Reviewed 14 December 2013

My daughter and I stayed here the night before the BBC Good Food Show. It was the perfect location for the NEC. We arrived in Birmingham late in the evening because our train was delayed and the welcome we got was lovely and friendly. The taxi fare from the train station was £7 which I thought reasonable. When we arrived we were cold and tired so the room was very welcoming and cosy. The next morning we went down for the free breakfast which was excellent with a lot of variety to choose from. The receptionist organised a taxi to the NEC which cost £5. Overall this was a lovely place to stay and can't wait to return.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 20 December 2013
Dear Michelle NH
Thank you for your review. We are pleased you enjoyed your recent stay and that the staff made you feel so welcome. We hope you enjoyed the Good Food Show and managed to try lots of tasty treats! We hope to welcome you back again next year
Regards
Fiona
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Columbus, Ohio
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 December 2013

With an early flight from Birmingham I chose this hotel for its location, which is very good. The room was clean and reasonably well-appointed, except for a lack of free sockets for appliances--there was only a single free one, next to the desk. A number of avoidable annoyances, kept popping up. The parking fee was unexpected and high-ish, but there we are. Check-in seemed OK,. There was a strange 20 pound charge listed when I authorized a card for incidentals, though the receptionist didn't seem to know why. Get to my room, none of the lights work. It turns out you have to put your entry card in a slot by the door to work the lights. Next, the free Wifi doesn't work. You need a code from reception. At check-out my travel agent's card is declined. Why? Because the parking fee has been added to the prearranged rate, and not to my card, so of course it will be declined. And it turns out my car registration is somehow not in the system. In isolation none of these are serious annoyances, but they add up, and seem so easily preventable that I wondered why they hadn't, in fact, been prevented with better communication. I didn't try the unappealing breakfast. Dinner in the bar, though, was quite tasty. Ever-reliable Ibis next time.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ericthered99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 20 December 2013
Dear Ericthered99
I do apologise that your stay was not to your satisfaction and that you found some niggly issues through-out your stay. I appreciate that when these build up they can cause dissatisfaction.
Many of the issues you encountered could have been fixed with a better explanation on check in. I have communicated this with the team to help with future training.
I do hope that this does not prevent you using Holiday Inn in the future.
Regards
Fiona
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea, United Kingdom
Level 6 Contributor
92 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 9 December 2013 via mobile

Me and my partner have stayed here twice; both times for a concert. The rooms are excellent value and the staff are polite. We also love the Little Owl pub as it is very convenient and right next door to the hotel. The hotel is in a really good location also, as it was only a 5 minute ride to the LG Arena. Will be staying here again!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RoxyJade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 20 December 2013
Thank you for recent review. It’s great to hear you had a good time on both occasions you have stayed with us.
We hope to see you again the next time you visit the LG arena.
Regards
Fiona
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 November 2013

Stayed here while working at the NEC. It's cheap, clean, the rooms are nice and the staff are friendly but it has the worst food I've ever had the displeasure of consuming in my life. I have eaten better school dinners. The proudly proclaimed free breakfast is made up of powdered eggs, beans as runny as water, cardboard bacon and horrendous sausages - all of which are very cold. They even manage to provide bad croissants and yoghurt... The day time meals are insanely over priced. A Chicago town pizza or a horrible school dinner burger or a microwave lasagne or curry all cost about ten quid... There is an excellent pub next door which does fantastic food at the same price but is always rammed and impossible to get a table in unless you reserve in the evening. Won't work at the NEC again unless I can stay elsewhere purely because of the food.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank googleberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham NEC, responded to this review, 16 December 2013
Dear googleberg,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the value and breakfast prevented you from fully enjoying your time at the hotel. We were truly pleased to see your high scores for Cleanliness, Room, and Service. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Birmingham hotels

Lincoln, United Kingdom
Level 6 Contributor
153 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 22 November 2013

Stayed here 2 weeks ago for one night as we parked our car for a week, stayed the night had breakfast and a free personal taxi to and from the airport all for £99, comfy beds clean and tidy room superb shower, friendly staff, what more could you ask for, would recommend this to anyone with an early flight.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 25 November 2013
Thank you for your review it’s lovely to hear you enjoyed your stay. We hope you had a relaxing holiday and hope to welcome you back the next time you have to fly.
Regards
Fiona General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
143 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 11 November 2013 via mobile

Stayed as going to a concert at the LG Arena then show at the NEC next day. Clean, tidy & a lovely breakfast selection. Check in staff courteous and helpful with regards taxis. We had a ground floor room was of a good size & warm.

Stayed November 2013, travelled as a couple
Helpful?
Thank Glennyfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 12 November 2013
It’s great to hear that you enjoyed your stay and that that the team made you feel welcome. We hope you return for another visit the next time you visit the NEC.
Regards
Fiona
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yeovil, United Kingdom
Level 6 Contributor
750 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 439 helpful votes
Reviewed 11 November 2013

Spent one night here and couldn't fault it. Good breakfast. Clean room. Efficient heater in the room. Did ask when we checked in if we needed to book in the pub next door. They said no. At 6pm there wasn't a free table. We would definately stay here again

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 12 November 2013
Thank you for your kind review. We are pleased that everything was to your satisfaction. We have noted your comments about the pub and will improve communication with them so we know when they are busy.
Regards
Fiona
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Birmingham NEC

Property: Holiday Inn Express Birmingham NEC
Address: Bickenhill Parkway, Birmingham B40 1QA, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#49 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Birmingham NEC 3*
Number of rooms: 179
Official Description (provided by the hotel):
Holiday Inn Express Birmingham NEC is a modern hotel located in the grounds of the UK's largest exhibition centre, the National Exhibition Centre, 10 minutes from Birmingham International Airport and Train Station. Our modern rooms feature comfy beds, en-suites with power showers and air-conditioning. The rooms are kitted out with everything you need for a relaxing stay including free Wi-Fi, 32-inch TVs with Freeview and a choice of pillows. Tasty evening meals such as pastas, curries and burgers are served in the Great Room daily and you can grab a pint or glass of wine from the bar after a busy day. Our Express Start breakfast is included for every guest. Help yourself to toast, pastries, cereals, porridge, bacon bap or a helping of scrambled eggs, sausages and baked beans. The hotel has ample parking and is charged at £8 per night for residents. ... more   less 
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Also Known As:
Holiday Inn Express Birmingham Nec Hotel Birmingham
Birmingham Holiday Inn

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