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“Convenient for NEC Birmingham”

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Holiday Inn Express Birmingham NEC
Ranked #38 of 118 Hotels in Birmingham
Cardiff, United Kingdom
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Convenient for NEC Birmingham”
4 of 5 bubbles Reviewed 28 March 2014

Stayed at this Hotel for two nights to visit Crufts. Room very clean and comfortable, check in good, staff very helpful. Restaurant different matter was told only limited choice due to Crufts appreciate it was busy but they should have been well aware of that after all it was Crufts. Did not enjoy meal and the only decent bottle of red on menu was not available so had to settle for the cheaper one. The next evening did not eat there but asked for a Bailey's early in the evening and was told they did not have any on bar but would have it later when they could access the cellar. Tried again later in evening only to be told they did not have any. Was given a glass of red as compensation but really would have preferred the Bailey's!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 31 March 2014
Thank you for your review. I am pleased that you found the room comfortable during your stay. I will feedback your comments regarding Food and Beverage with the team as we always look for ways to improve our service and customer satisfaction.
Regards
Fiona
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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987 reviews from our community

Traveller rating
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    353
    213
    89
    60
See reviews for
181
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330
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 March 2014

I stayed at the hotel on a business trip from the 17th to 19th of March 2014. I arrived really late and the night porter was welcoming and chirpy! I gave my details and he quickly found my booking. "Do you have a car parked here sir?" he said..Yes, and I entered my car REG details as requested. He wished me a good night and made my way to my room. As I had an early start the next morning I was unable to partake in the no-doubt superb breakfast on offer so went on my way. Later that evening, I returned to the hotel and had again another good night in my clean, quiet room....The next morning 19th March i queued to check out. Presented my key and the receptionist said..."That's all good sir, nothing to pay". This morning,26th March I received a Parking fine for £100. Clearly two things have happened here. 1. My car had not been registered and 2.no parking fee was mentioned!!.
This is a great hotel for trips to the NEC etc...but WATCH OUT FOR PARKING CHARGES!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkE3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 31 March 2014
Dear MarkE3
I am sorry to hear about your problems with parking charges. Can you please contact the hotel on 0121 782 3222 and we will solve this problem for you.
I am pleased that the rest of your stay was to your satisfaction and that the night team made you feel welcome.
Regards
Fiona
General Manager
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Level Contributor
90 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 25 March 2014 via mobile

It is just another holiday inn express but fairly decent. Rooms are clean although a little tired but i would happily stay there again. Didn't try the breakfast in the end but sure it's the same as all the others! Edible. Staff were helpful if a little abrupt. Location is obviously great for the NEC.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AfricaToWorcester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 31 March 2014
Thank you for your review it’s always nice to hear from a regular user of the Holiday Inn Express Brand and we are pleased you would choose to stay again. I will feedback your comments to the team so that they are able to be used for training.
Regards
Fiona
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malvern, United Kingdom
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 24 March 2014

The rooms are very clean which is my main criteria, the bed was comfortable and the staff are friendly. The breakfast is not great. If you wanted cooked breakfast it seemed to consist of only scrambled eggs and sausages on the 3 mornings I was there. It would be nice to have more choice of cereal and spreads but there was always plenty of mini pastries which were nice.
I would love it if the rooms had a bath.

Room Tip: I think the rooms on the second floor are quieter as there is no one upstairs from you.
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  • Stayed March 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 25 March 2014
Dear Victoria W
Thank for your review. I am pleased that you found the hotel clean and the staff friendly during your stay as we know how important these are for our guests.
The free breakfast we offer includes some hot items of sausage egg and beans as that is our brand standard, we will however look at offering more variety of cereals so that guests have more choice.
We hope to see you again the next time you are in the area.
Regards
Fiona
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
notts
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 23 March 2014

Very convenient for nec. Check in quick and efficient .Rooms clean, reasonably comfortable and quiet. Bar open late .Good friendly service. Breakfast basic but free as is wifi. Parking on site and useful pub next door

Room Tip: High rooms quieter
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank febwendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 25 March 2014
Thank you for your review. I am pleased you took advantage of the Express brand offering of free breakfast and Wifi. We hope to see you again when you next visit the NEC.
Regards
Fiona
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
310 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
2 of 5 bubbles Reviewed 21 March 2014

Great at check in. Thanks Rae (hope the cold gets better!). Room average HI Express fare. Beds very firm and although a double requested two singles allocated. Food very poor & the bar area is like being in the scrum at a rugby match. Not the staffs fault but extremely unruly clients. Went to get a second drink and found somebody chowing down on my main course when I returned to my table! Very noisy other guests though the night making for a not very pleasant experience. £7 to park the car could be considered gouging especially for in house guests. Hotel okay, but due to it's location & guest profile I won't be back. You can do better for £111.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TurboKev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 25 March 2014
Dear Turbokev
I am sorry that your recent stay was not everything that you would want it to be and that you found the food and beverage experience particularly unpleasant. We do know that during events this area does get particularly busy and we will use your experience to try and make improvements with managing these areas over busy shows.
Thank you for your comments regarding the team it is nice to hear that they do great service even when under pressure.
Regards
Fiona
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Birmingham hotels

Ireland
1 review
5 of 5 bubbles Reviewed 19 March 2014

nice hotel for right price rooms are clean and staff is very friendly have good location just couple minits from train station and nec exibithion centre in my next trip to birmingham i will choice this hotel again

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank Stanislav M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 25 March 2014
Dear Stanislav M

It's great to hear that you enjoyed your recent stay with us and that you would choose as a location if you decided to come back again!

We hope to see you soon

Regards

Fiona
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Birmingham NEC

Property: Holiday Inn Express Birmingham NEC
Address: Bickenhill Parkway, Birmingham B40 1QA, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#49 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Birmingham NEC 3*
Number of rooms: 179
Official Description (provided by the hotel):
Holiday Inn Express Birmingham NEC is a modern hotel located in the grounds of the UK's largest exhibition centre, the National Exhibition Centre, 10 minutes from Birmingham International Airport and Train Station. Our modern rooms feature comfy beds, en-suites with power showers and air-conditioning. The rooms are kitted out with everything you need for a relaxing stay including free Wi-Fi, 32-inch TVs with Freeview and a choice of pillows. Tasty evening meals such as pastas, curries and burgers are served in the Great Room daily and you can grab a pint or glass of wine from the bar after a busy day. Our Express Start breakfast is included for every guest. Help yourself to toast, pastries, cereals, porridge, bacon bap or a helping of scrambled eggs, sausages and baked beans. The hotel has ample parking and is charged at £8 per night for residents. ... more   less 
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Also Known As:
Holiday Inn Express Birmingham Nec Hotel Birmingham
Birmingham Holiday Inn

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