Stayed here a few months ago as a delegate at a function.
While the hotel was pleasant enough in terms of cleanliness and amenities it lacked what I deem to be the level of customer service expected from a hotel chain. When I requested an iron and ironing board I was handed it to carry up the stairs along with my luggage. A bit of common sense would have shown that it was already going to be difficult enough getting to my room without lugging an ironing board too!
We had a meal allowance provided by the events team and when we were going to order food we were told we could only order pizza (not even a side)vand one drink and the money was only allowed to be used once, so we couldn't even save it for later once some of it was used. One of the delegates with me can't eat pizza and when he made the staff aware they basically made a point of saying it wasn't their problem and that their kitchen staff were too busy to cook anything else.
Future advice: If planning on holding a function at your venue please ensure you have adequate staffing levels so you can provide a decent level of service to all patrons.
Other than that it was an okay stay.
- Official Description (provided by the hotel):
- Holiday Inn Express Birmingham NEC is a modern hotel located in the grounds of the UK's largest exhibition centre, the National Exhibition Centre, 10 minutes from Birmingham International Airport and Train Station. In addition to free Wi-Fi, facilities at the hotel include evening meals, parking, meeting rooms, licensed bar and prices which always include breakfast. ... more less
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- Also Known As:
- Holiday Inn Express Birmingham Nec Hotel Birmingham
- Birmingham Holiday Inn