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“Not the best experience.” 3 of 5 bubbles
Review of Holiday Inn Express Birmingham NEC

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Holiday Inn Express Birmingham NEC
Ranked #39 of 117 Hotels in Birmingham
Belfast, United Kingdom
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Not the best experience.”
3 of 5 bubbles Reviewed 30 July 2014

Stayed here a few months ago as a delegate at a function.
While the hotel was pleasant enough in terms of cleanliness and amenities it lacked what I deem to be the level of customer service expected from a hotel chain. When I requested an iron and ironing board I was handed it to carry up the stairs along with my luggage. A bit of common sense would have shown that it was already going to be difficult enough getting to my room without lugging an ironing board too!
We had a meal allowance provided by the events team and when we were going to order food we were told we could only order pizza (not even a side)vand one drink and the money was only allowed to be used once, so we couldn't even save it for later once some of it was used. One of the delegates with me can't eat pizza and when he made the staff aware they basically made a point of saying it wasn't their problem and that their kitchen staff were too busy to cook anything else.
Future advice: If planning on holding a function at your venue please ensure you have adequate staffing levels so you can provide a decent level of service to all patrons.
Other than that it was an okay stay.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ryankyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 2 August 2014
Dear Guest
I am sorry that your stay in May was not as you would have expected. As a Holiday Inn Express hotel we have differences to our sister brand Holiday Inn which include delivering items to the room as we have different levels of staff. However I agree requesting you return to reception would have been better and we will use this review in our next staff training.
I am disappointed with your experience with your evening meal and would welcome the opportunity to discuss it with you in more detail. Please call me on 0121 782 3222.
Regards
Fiona
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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982 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Faversham, United Kingdom
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

Stayed a Sunday night here on my way to visiting family, great hotel, clean, tidy and a brilliant standard of room, comfy bed, good breakfast choice, but £7 for parking!!! Get real Holiday Inn Express, to hide the charge in the small print is naughty, and to use the excuse, "we charge it because everyone else does" is pathetic. I would rather have the choice of paying for wifi and get free parking as the parking is the only blot on what could be a great hotel.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank katysdaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 2 August 2014
Dear Guest
Thank you for your review I am pleased that overall you enjoyed your stay. In our location we do charge for car parking is due to the hotels location as without having the appropriate charges in place the car park would be used by others that were not hotel guests. We do however review policies on a regular basis and will use your comments when we next review the car park.
We do hope that this will not stop you using the hotel in the future as we do have packages available that do include parking.
Regards
Fiona
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
N.Ireland
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 28 July 2014 via mobile

We stayed at the holiday inn as we were attending a convention in the LG arena. It took us a while to actually find the accommodation and it was further out than we first thought. Thankfully the staff on the desk were very helpful providing us with taxi details.
The rooms were very clean,comfortable and spacious. Very good quality for the price. Breakfast was a buffet style breakfast. The choices were adequate for most palates.
Very pleased with the service we received and we would stay again.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MrsF01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 30 July 2014
Many thanks for your lovely review. It is great to hear that you found the service friendly and helpful.
We hope to see you again soon.
Regards
Fiona
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumbria, UK
Level Contributor
116 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed 26 July 2014

Easy access to the NEC, but you seem to drive around the perimeter road for ever to find the hotel. Car parking is £7 per night, but WiFi is free.
Staff very friendly and helpful. Top floor rooms are dormers so have limited headroom. Room and bathroom well used but clean. Bed was comfortable and the room was quiet. Usual HIE buffet breakfast (you would not pay for it but it is included).

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Golden-mole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 28 July 2014
Thank you for your review. I am sorry you found us difficult to find and we will review to see if we can improve the signage to make it easier!
Hopefully we will see you again the next time you are in the area.
Regards
Fiona
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, United Kingdom
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

Stayed here on business for 4 weeks, done everything it says on the tin, food not great but great pub next door. Rooms nice and didn't have a bad word to say about this hotel, great access for the NEC/airport/arena

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Teddybear3003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 23 July 2014
Thank you for your review we are pleased you found everything spot on during your extended stay!
We hope to see you again when you are in the area
Regards
Fiona
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

We stayed over whilst visiting the BBC Gardeners World Live event at the NEC - I had stopped here before on business when this was a "full" holiday inn and not the "express" version. I have to say that the downgrade in name has not affected the value of service, in fact if anything, its improved the value for money - we booked well in advance and got a very good deal... even the Express breakfast was good value.
We ate in the bar in the evening, although there is an adjoining pub/restaurant on site, mainly because we'd walked our little legs off during the day, however, the food was good and although at hotel prices was worth the short distance of room to food and back!
One word of warning - car parking is extra! That's not so well advertised until you actually arrive and as there's no choice of alternate parking venues you are left with little option other than to grin and bear it!
Overall an ideal location especially if you are vising an event at the NEC

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 23 July 2014
Dear Chris C,

Many thanks for your kind review we are pleased that you enjoyed your stay during your recent event at the NEC.
We will try to ensure that we make the car park charges as clear as possible for all future guests.
We hope that we get to see you again when you visit the area.

Regards
Fiona
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 21 July 2014

Do not stay here or at any Holiday Inn Express and expect good food. I have stayed at 3 now and the food is awful. Rooms are Ok, clean modern etc basic budget but better then Premier Inn, but food is terrible.
Cooked breakfast consists of micro-waved beans, micro-waved scrambled egg and micro-waved sausages only. No Bacon or anything requiring actual cooking. AVOID

  • Stayed June 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank grantmike1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review, 22 July 2014
Dear Grantmike1957,

I am sorry to hear that you found your recent stay disappointing, particularly the food. We always try and exceed our guest expectations but on this occasion we fell short of the mark.

In all Holiday Inn Express hotels the breakfast is included in the room rate and is not an extra like the Premier Inn hotel brand. We also as part of our brand do not offer a "full English" breakfast but offer a hot buffet breakfast which is made up of croissants, toast, cereal, pastries and some selected hot items which are sausage, egg and beans. It is not part of our brand to offer bacon. Our sister brand Holiday Inn offers the full breakfast options.

Once again please accept my apologies for your disappoint on this occasion but do hope it doesn't stop you using other Holiday Inn hotels in the future.

Regards
Fiona
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Birmingham NEC

Property: Holiday Inn Express Birmingham NEC
Address: Bickenhill Parkway, Birmingham B40 1QA, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#48 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Birmingham NEC 3*
Number of rooms: 179
Official Description (provided by the hotel):
Holiday Inn Express Birmingham NEC is a modern hotel located in the grounds of the UK's largest exhibition centre, the National Exhibition Centre, 10 minutes from Birmingham International Airport and Train Station. In addition to free Wi-Fi, facilities at the hotel include evening meals, parking, meeting rooms, licensed bar and prices which always include breakfast. ... more   less 
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Also Known As:
Holiday Inn Express Birmingham Nec Hotel Birmingham
Birmingham Holiday Inn

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