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“Vast improvement”

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Castle Bromwich Hall Hotel
Ranked #14 of 53 Birmingham B&B and Inns
Reviewed 24 January 2013

We visited this hotel twice over the Christmas period and was extremely impressed with the improved service from our last visit some 15 months previous, the food was excellent and so was the service, John the new manager has obviously worked hard with training and organising and the results show, I would now recommend trying this hotel for a great relaxing experience. Well done John.

  • Stayed: December 2012, travelled with family
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1  Thank ahfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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373 - 379 of 469 reviews

Reviewed 20 January 2013

Stayed here after seeing Mumford and Sons at the NEC. Easy to find and welcoming. Bed was incredibly comfortable and we slept so well. Breakfast was decent, though not as posh as I expected for the cost of it.

The only thing that would stop me giving 5 stars is how very cold the room was when we got there. It took a long time to warm up. It was also a little difficult to find our room. We could have done with a little more guidance.

1  Thank Adam S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 20 January 2013

I have one complaint about my experience at the Hall so I'm going to get it out of the way now because it really bugs me, we arrived at the hall by taxi with everything we needed for a family wedding which due to the snow was a lot and the reception was very unusual, a small desk, well inside the building, through 3 sets of doors with all our baggage to be greated by a rather frosty receptionist. I know it was snowing outside but there's just no need, directions were given on how to operate the 350 year old door and of we trapsed with all our things, (no offer of assistance through many many more fire doors up two flights of stairs. It was just not easy with so many things to carry. Now on to the postitives and there are many! The room was wood panelled and lovely, the bathroom was small but nicely decorated and very clean. Despite the snow the room was lovely and warm and obviously the views with the snow on the gardens were lovely. The wedding itself took place in a gorgeous hall with an elaborately decorated ceiling and wonderful views. The Lounge and bar were cosy and easy going and the bar staff helpful and friendly. The main meal was delicious, The starter was a Goats cheese on Salad, I heard no complaints from anyone, the standard main was Roast pork, Potatoes & Crackling with a Steamed Veg selection went down really well and the Veggie main was a Mixed mushroom and Pea Risotto which had a lovely texture and creamy flavour. The dessert a Pear and walnut roulade with berry compote was also delicious and for nut allergies there was a tasty chocolate topped cheesecake! Again no complaints from anyone at our table. The room was then cleared and the disco started and later a snach buffet put on for those only able to attend the reception and those still peckish which was standard buffet fayre but all good. The main star of the show though apart from the happy couple were the wonderful serving staff, very patient with the children running around and requests from the guests and this gorgeous old building steeped in history. We were also advised the front doesn't lock so for those in high spirits at the end of the night we all ran out to enjoy the Snow and built a Snow bride. Breakfast also had a great selection and the food was lovely! Great place for couples or family fun.

Room Tip: Rooms vary massively from those with old fashioned decor to more modern rooms with old furniture in...
  • Stayed: January 2013, travelled with family
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Thank Mermaid690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2013

I had arranged for my parents to stay at this hotel recently (18 Jan) for their birthday (mother's 70th), but they were unable to do so because of the severe weather conditions in the area of the hotel and from their departure area (South Wales). They had tried to leave for as long as possible before travelling/cancelling in case the weather forecast wouldn't be as bad and by doing so incurred the full nightly charge. They telephoned the hotel and tried to explain the situation and cancel or possibly arrange a transfer of date, but to no avail.
I appreciate the cancellation policy, however in such circumstances as severe weather, I feel some consideration should be given to the travellers who have to cancel due to circumstances beyond their control. Such customer service considerations separate the lower end hotels and the exceptional ones.

  • Stayed: January 2013, travelled as a couple
    • Service
1  Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2013

Excellent, clean and pretty graded listed hotel, great service and lovely gardens to wonder around. My partner and i had the 3 course set menu which was amazing! Our room was very comfortable and clean with views of the gardens.

We had the overnight deal with dinner and breakfast a package from travelzoo this was fantastic value and I would definitely stay here again for a night away.

  • Stayed: January 2013, travelled as a couple
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1  Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2013

My finance and I stayed here in December 2012 as a group on offer, I discovered this hotel on group on as I had no knowledge of it before hand.
The beautiful hotel is like going back in time. It looks like something from a film.
In the hallway on route to our room there was a light out which made it difficult to find our way to the stairs. A member of staff was showing someone to the room so was clearly aware of the broken light, however it was still like it the following morning.
The bedroom is a large newly decorated room and was lovely, It was very cold when we walked in to the room though and we had to turn the heating on ourself which was not what you want on a cold December day.
We went to dinner which was included in the group on deal. We had the Christmas dinner and the food was great, The restaurant was cosy and elegant and with the Christmas decorations and music it had a magical feel.
By the time we got back to the room the heating had kicked in and it had warmed up.
The bed was very comfortable and after a goods nights sleep we enjoyed a fabulous breakfast.
All in all this is a great hotel. I will return and I will recommend,

  • Stayed: December 2012, travelled as a couple
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1  Thank MidlandsBubble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2013

The property is magnificent overlooking beautiful gardens. Due to the nature of this small historic house this is a boutique hotel, with limited facilities, but that’s understood. We stayed in the best room, for one night, with a four poster bed and a deep roll top bath for just over £100 between Christmas and New Year 2012 – what a bargain!

Unfortunately the hotel had just 6 other guests and because it had very few visitors, only 2 or 3 staff were on duty. We wanted a light snack rather than a formal dinner so the friendly receptionist/manager/barman (all the same person) did his best as the chef was not yet on duty. Our sandwich was fine but for some people this lack of choice would be unacceptable.
With so few people, it lacked atmosphere but I was happy to ‘drink in’ the spectacular history in peace.

I had a wonderful time in this hotel and sincerely hope it does well. It would make a breathtaking location for a wedding.

Room Tip: Stay in the main house
  • Stayed: December 2012, travelled as a couple
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Thank LizzieMurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Castle Bromwich Hall Hotel

Address: Chester Road, Birmingham B36 9DE, England
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #14 of 53 B&Bs / Inns in Birmingham
Price Range: £65 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Bromwich Hall Hotel 3.5*
Number of rooms: 34
Official Description (provided by the hotel):
17Th Century Splendour Today Set in 10 acres of beautiful mature walled gardens, Castle Bromwich Hall Hotel is a unique Grade 1 star listed country house hotel that combines understated luxury with an impeccable client focused service. Offering the very finest in dining and accommodation, Castle Bromwich Hall Hotel effortlessly provides high quality hospitality with faultless attention to detail. In a delightfully rural and peaceful setting, guests at Castle Bromwich Hall Hotel are taken out of the hustle and bustle of everyday life and transported back to a time where sophistication and elegance presided. Indulge in the surroundings and relax in the ambience of the beautifully restored Sixteenth century building, enjoying the many remaining original features including exposed wooden floors, intricate stone carvings and roaring log fires sympathetically combined with stylish modern furnishings, fabrics and finishes. Guests at Castle Bromwich Hall Hotel can enjoy both the grace of the past and the pleasures of the present in the Hotel's subtle fusion of the conventional and contemporary. The perfect retreat or the magnificent backdrop. Whether planning a wedding, a business conference, a family occasion or organising a special meal - whatever the reason - a stay at Castle Bromwich Hall Hotel will ensure you have an unforgettable time in the very finest of care. Offering a range of beautiful and unique rooms for your event, as well as the exceptional skills of the Hotel's award-winning culinary team, you can be sure that your guests or delegates will be suitably impressed with your choice of venue. ... more   less 
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