Arrived after an NEC show.
Reception was a desk and swivel chair with an extremely bored looking young lady in it.
Is it not courteous to stand when guests approach?
We booked ahead informing of a special occasion and although the room was stunning ( we had paid for a suite) no little token acknowledgment of our celebration, which led me to reception to ask the girl why it wasn't acknowledged.
She asked me quite cockily what did I expect ???
I simply said chocs on bed, maybe a flower etc....
She said you should of said in advance!!! Hello!!!! I did!!!
However the extra duvet I asked for was provided as old buildings get mighty cold and a very thin duvet was all on a huge four poster.
The State Room suite was massive , grand but did lack some ornaments etc and maybe a bedspread to match curtains as just the duvet made bed look unkempt especially a beautiful four poster.
Breakfast adequate, staff who worked breakfast were lovely, friendly and warm, especially an extremely hardworking polite Romanian chap, apologies didn't get his name.
Would of liked to speak to The Manager to express a few concerns but he appeared busy with a table plan and such matters.
This is a beautiful building but could be a real show stopper, so many opportunities such as murder mystery nights etc.....banquets.
I'm afraid I was very taken aback by my first port of call, reception.
Never in my years in customer service had I witnessed such flippancy.
Sad that your first experience could ruin what otherwise would of been a wonderful experience on a special occasion.
Will not return purely by reception experience.
However I think it unfair whole hotel should suffer by one member of staff so I have not marked down service.
- Official Description (provided by the hotel):
- 17Th Century Splendour Today Set in 10 acres of beautiful mature walled gardens, Castle Bromwich Hall Hotel is a unique Grade 1 star listed country house hotel that combines understated luxury with an impeccable client focused service. Offering the very finest in dining and accommodation, Castle Bromwich Hall Hotel effortlessly provides high quality hospitality with faultless attention to detail. In a delightfully rural and peaceful setting, guests at Castle Bromwich Hall Hotel are taken out of the hustle and bustle of everyday life and transported back to a time where sophistication and elegance presided. Indulge in the surroundings and relax in the ambience of the beautifully restored Sixteenth century building, enjoying the many remaining original features including exposed wooden floors, intricate stone carvings and roaring log fires sympathetically combined with stylish modern furnishings, fabrics and finishes. Guests at Castle Bromwich Hall Hotel can enjoy both the grace of the past and the pleasures of the present in the Hotel's subtle fusion of the conventional and contemporary. The perfect retreat or the magnificent backdrop. Whether planning a wedding, a business conference, a family occasion or organising a special meal - whatever the reason - a stay at Castle Bromwich Hall Hotel will ensure you have an unforgettable time in the very finest of care. Offering a range of beautiful and unique rooms for your event, as well as the exceptional skills of the Hotel's award-winning culinary team, you can be sure that your guests or delegates will be suitably impressed with your choice of venue. ... more less
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