I booked a night at the hotel as it looked like a lovely venue and I thought it would offer a welcome change of scenery from two days at the NEC.
The total lack of interest shown by the staff was incredible.
The 3 evening staff were focusing on anything but the guests, this destroyed the effort put in by the chef and made the beautiful building seem like a filming studio, beautiful facade but no substance.
The evening food was good, but with only 4 guest tables to attend to in the restaurant and around 6 in the bar, it was hugely frustrating that the staff were so bad. I really do not understand what they were doing: serving drinks to the 2 people at the bar perhaps? I had to go searching through a stack of various menus to try to finds the appropriate menus, work out what the options were for dinner and go looking for staff on several occassions. They disappeared as soon as they placed the food on our table and when they did pop up briefly elsewhere they disappeared as quickly as quickly as they could without drawing any attention. Needless to say my food had gone cold and the wine bottle of wine was warm by the time I had managed to encourage them to bring some condiments.
We also had to make do without several items at breakfast as the person serving seemed to be on his own and was unable to keep on top of the serving tables.
To add to my disappointed I was awoken at 6am and every 20 minutes or so after by planes heading for the Airport and water pipes from the other rooms. If you are not intending on an early start you should account for this.
I asked to see the duty manager in the morning. There was no one available other than a very polite receptionist. This may of accounted for the lack of motivation or accountability of the staff. I was told that someone would be in at 11.30am. Not really what you want to hear.
When I did leave my details for the general manager, he didn't call me. So don't expect anyone to deal with any issues that you might have even if they are not your fault.
In summary a lovely, noisy venue where the staff at all levels showed no interest in the guests. A real disappointment!
- Official Description (provided by the hotel):
- 17Th Century Splendour Today Set in 10 acres of beautiful mature walled gardens, Castle Bromwich Hall Hotel is a unique Grade 1 star listed country house hotel that combines understated luxury with an impeccable client focused service. Offering the very finest in dining and accommodation, Castle Bromwich Hall Hotel effortlessly provides high quality hospitality with faultless attention to detail. In a delightfully rural and peaceful setting, guests at Castle Bromwich Hall Hotel are taken out of the hustle and bustle of everyday life and transported back to a time where sophistication and elegance presided. Indulge in the surroundings and relax in the ambience of the beautifully restored Sixteenth century building, enjoying the many remaining original features including exposed wooden floors, intricate stone carvings and roaring log fires sympathetically combined with stylish modern furnishings, fabrics and finishes. Guests at Castle Bromwich Hall Hotel can enjoy both the grace of the past and the pleasures of the present in the Hotel's subtle fusion of the conventional and contemporary. The perfect retreat or the magnificent backdrop. Whether planning a wedding, a business conference, a family occasion or organising a special meal - whatever the reason - a stay at Castle Bromwich Hall Hotel will ensure you have an unforgettable time in the very finest of care. Offering a range of beautiful and unique rooms for your event, as well as the exceptional skills of the Hotel's award-winning culinary team, you can be sure that your guests or delegates will be suitably impressed with your choice of venue. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline and Odigeo so you can book your Castle Bromwich Hall Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.