The overall experience of this place was very positive. We were lucky enough to get a special deal on the bridal suite which had the 4 poster bed and a huge bathroom. An amazing room that overlooked the beautiful grounds. Staff were generally pleasant however, this was a different matter at breakfast. There seemed to be only one waiter serving and he was rude, unpleasant and curt. Everything seemed to be too much trouble for him. I asked for a cappuccino and was told they don't do cappuccinos at breakfast time. I asked if they had skimmed milk and he tapped on the milk jug on the table with his pen and said 'there is the milk'. I was in complete shock at just how rude someone could be. When our breakfasts arrived he dumped the plates on the table disturbing the cutlery in the process. Not even a hint of an apology. 10am sharp he started clearing away, dragging the toaster away with the wire dragging on the floor and making as much noise as possible as if to say 'breakfast is over. get out!'
The staff really do need training in manners as it's the one thing that lets it down. Would love to stay here again if they get rid of that waiter.
- Official Description (provided by the hotel):
- 17Th Century Splendour Today Set in 10 acres of beautiful mature walled gardens, Castle Bromwich Hall Hotel is a unique Grade 1 star listed country house hotel that combines understated luxury with an impeccable client focused service. Offering the very finest in dining and accommodation, Castle Bromwich Hall Hotel effortlessly provides high quality hospitality with faultless attention to detail. In a delightfully rural and peaceful setting, guests at Castle Bromwich Hall Hotel are taken out of the hustle and bustle of everyday life and transported back to a time where sophistication and elegance presided. Indulge in the surroundings and relax in the ambience of the beautifully restored Sixteenth century building, enjoying the many remaining original features including exposed wooden floors, intricate stone carvings and roaring log fires sympathetically combined with stylish modern furnishings, fabrics and finishes. Guests at Castle Bromwich Hall Hotel can enjoy both the grace of the past and the pleasures of the present in the Hotel's subtle fusion of the conventional and contemporary. The perfect retreat or the magnificent backdrop. Whether planning a wedding, a business conference, a family occasion or organising a special meal - whatever the reason - a stay at Castle Bromwich Hall Hotel will ensure you have an unforgettable time in the very finest of care. Offering a range of beautiful and unique rooms for your event, as well as the exceptional skills of the Hotel's award-winning culinary team, you can be sure that your guests or delegates will be suitably impressed with your choice of venue. ... more less
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