I have stayed at several Marriott hotels before and love them for the quality feel as well as the leisure facilities & swimming pools. This one is no different except for a few little niggles.
I know Marriott is expensive and I knew this before I booked but the bar & food prices here are ridiculous. I'm not rich or stay on expenses, I work hard to be able to afford to stay at Marriott but I get the impression that they are catering entirely for the corporate visitor. I was paying £4.00 for a pint of Guinness, and having just come back from Dublin last month which is really expensive, Marriott's price is on a par if not slightly higher than I was paying over there. They also have a cider which was really popular with everyone but again, at £4.65 a bottle, it's daylight robbery when the same bottle in asda is £1.66. They really have you over a barrell as there is nowhere close by. The food price is not too bad but still slightly overpriced, especially the sandwitches. Take advantage of the 3 course special between 5-7pm. I must say, the food I had in the Zest bar was really good.
The second thing I need to point out is the tiled floor around the swimming pool. I was going to say that there is an accident waiting to happen but during the 5 times I used the pool I saw several people nearly fall and 2 people actually fall, one being a toddler. The toddler slipped so much that his legs went from under him & he landed on his shoulders before nearly sliding into the pool!....I couldn't believe how slippery it was especially around the changing rooms and pool shower so be warned!
Finally, I have to mention the Cedarwood Spa. The wife & daughter had nail treatments there as a treat. The wife had a pedicure & finger/toe nails painted while daughter had finger nails painted. The therapist was not ready at the time of the appointment and so used up alot of the treatment time setting up. After the treatments, I looked at the nails and they were shocking. I could have done them better myself. The paint wasn't right down to the base of the nails, finish was patchy & 3 hours later that night, several bits had chipped off. They went back the next morning and a different lady agreed that the job was a bit poor & touched up the nails. Later, my daughters nails started chipping so she went back to basically be told 'the varnish only lasts a day or two...what did you expect?'. Again, they were touched up but saying I payed a few quid short of £60 for something I could have done better for a fiver, the service & attitude of the staff was poor.
I filled in a feedback form and handed it in at reception but have yet to receive a reply.
These things won't stop me using Marriott in the future but I won't be using the spa again or recommending to others. And as for the bar prices, what can you do eh?....just need to take more money next time, as if I haven't payed enough already Marriott!!!
- Official Description (provided by the hotel):
- Centrally located near Solihull in the West Midlands, the Forest of Arden Marriott Hotel & Country Club is the perfect setting for business or leisure travel. Our convenient central location provides easy access to all modes of transportation making navigation seamless for all travel preferences. Ideal for a weekend getaway in Meriden, Birmingham, our hotel features a full-service spa, state-of-the-art fitness center, serene indoor pool, decadent restaurants and a picturesque golf course. ... more less
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- Also Known As:
- Forest Of Arden Marriott Hotel And Country Club
- Marriott Birmingham
- Marriott Coventry
- Coventry Marriott