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“Remote, expensive & No Concept of Customer Service”

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Marriott Forest of Arden Hotel & Country Club
Ranked #33 of 117 Hotels in Birmingham
London, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Remote, expensive & No Concept of Customer Service”
Reviewed 27 January 2012

We stayed here for 4 nights whilst exhibiting at the NEC. From the start we experienced problems. Some were minor such as our room key never ever working (we were told this was because of the metal detectors at the NEC - not that we went through any) and having to remember to obtain a code to exit the property every day to terrible (and expensive) food, served by poorly trained servers.

The hotel is remote which is great if you are on a romantic break but for those contemplating staying here and travelling to the NEC it is a pain. Whilst close to the venue you still have to cope with the NEC car park bus queues and then queue to leave the NEC car parks before arriving at the hotel. Once back you are then effectively forced to eat the hotel as there is little close by (and certainly nothing within walking distance). Tired from the Show we ate at the hotel most evenings. This was our mistake as each time we hoped for a better experience it got worse. Main courses served without potato or vegetables, stale bread, wine poured into glasses and over tables - eventually we just waited to see what would go wrong that evening. Our final evening was a classic after being told there was no Ciabatta, ordering a different sandwich and having it served on Ciabatta. A survivable issue but at 165 GBP a night should one not expect more.

Naturally, we complained to the Duty Manager. Promised a resolution we heard nothing before check out. At check out we were promised an email but received nothing. The hotel website has absolutely no email address to chase issues up on (tells you everything). However, the car park gate code card (which needed to be collected every day otherwise you could not exit the property) displayed a Twitter account. I sent a Twitter yesterday asking for feedback. Still nothing. Complete lack of service and certainly not worth anywhere near the 165 GBP which seems to be their standard rate.

If you are visiting the NEC suggest you stay in Birmingham or Coventry and take the train out. More choice of hotel and no hassle leaving the venue. We return to the NEC in a week and will be following our own advice! Plenty of choices, stay elsewhere.

Room Tip: Find something in the centre of Birmingham and commute by train (one stop) if you are thinking of st...
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  • Stayed January 2012, travelled on business
    • Value
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Helpful?
4 Thank JamesH1066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,387 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (238)
Date | Rating
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English first
birmingham england
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 January 2012

the stay at the hotel was excelent ,the rooms were excelent cleaned every day with fresh linen
and towels,plenty of tea coffee replaced every day in the rooms,the facilitys ie,the gym and pool area were excelent,if you like to play a few rounds of golf this is the place. the welcome and service by staff are excelent,the food is and presentation is excelent,the very place to relax.and chill out.

Room Tip: if you require disabled rooms with showers then phone as early as possibe room 125 is a very good g...
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  • Stayed December 2011, travelled with friends
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank harry2245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southam, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 January 2012

We stayed at this Hotel for New Years Eve Black Tie Dinner and Dance for 2010 and 2011. I will give you the downside first... Last year they messed things up. Our freinds paid the deposit on their "Debit Card" and we gave them the cash. When it came to paying the final balance they took it a month too early (and took for both parties) so they had to pay the money back. As a result our rooms were upgraded. When it came to check out they gave us a bill for the whole amount as if nothing had been paid which we had to sort out at Reception before leaving. This year they did it again!!!! And we also had someone elses bar bill added to our bill. It was all sorted at Reception and they were apologetic. To be honest the staff are really nice so being angry with them is difficult.

ON THE PLUS SIDE.... Our rooms were beautiful. The beds are so comfy you really don't want to get up in the morning. There is so much to choose from for breakfast that you just don't know where to start.

The Dinner and Dance was lovely and they look after you well. Food was excellent! The staff as I said before are very nice, especially Phil who is the porter. His customer service is the best I have ever experienced and he is proud of his job. Nothing is too much for him and we were really pleased to see him again this year and he genuinely recognised us!!! And took our photos under the Christmas Tree again. How good is that eh!

The setting is amazing and Deer wonder onto the golf course as the players are taking their shots.

All in all we had a lovely time despite the bill problems.

I would recommend staying there especially for large functions/parties.

Room Tip: Choose a golf course view and its lovely to wake up to!
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  • Stayed December 2011, travelled with friends
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Helpful?
Thank UKDonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
167 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 8 January 2012

I love this hotel's location. Staying here feels like being tucked away in a remote part of the countryside. The surroundings are gorgeous and quiet, which added to the hotel's relaxing atmosphere. The rooms i have stayed in the past have always been clean and well-equipped. However, the recent refurbishments have made it even better. Gone are the outdated pieces of decoration and furniture; the interior now looks fresh and contemporary. However, being an avid swimmer, I definitely looked forward to using their indoor pool. But wow, was I disappointed!! The pool is a narrow, extremely shallow strip of water. Other than that, everything else exceeded my expectations.

  • Stayed November 2011, travelled on business
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Helpful?
1 Thank deniseacole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 31 December 2011

We stayed at The Forest of Arden Marriott on 10th December for my work Christmas party. We had a comfortable and clean double bedroom with all mod cons, although I did notice that the bathroom pedal bin had not been emptied when we got into our room.

The beds were very comfortable, and the facilities on offer were outstanding. The spa and pool = great, the 2 golf courses, WOW. It was a real shame we didn't have time to play but I think we'll be going back just to experience that - absolutely stunning grounds and golf courses!

I don't think I can comment fairly on the evening menu/food as it was a special Christmas menu which had clearly been devised to cater for large numbers of people and I do not know if the food we received was reflective of their usual meals in the restaurant. However, breakfast the next morning was fantastic, really good quality, plenty of choice and much better than some other hotel hot/cold buffet breakfasts I've had!

Our porter was delightful and the reception staff were outstanding. We had a fantastic time and will definitely be back!!

Room Tip: Ask for a room which doesn't look over the car park!! :)
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  • Stayed December 2011, travelled solo
    • Value
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Helpful?
1 Thank ZeusnGoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worthing, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 December 2011

Three of us have just returned from this hotel . We were all very impressed. We were golfers on a very reasonable deal booked through golf breaks. The hotel was high in standards but very relaxing . The leisure facilities are superb , as are the golf courses particularly the back nine on the Arden course . We are well travelled in the golfing world but have never putted on greens with so many deer watching! Truly amazing.I am told its very busy in the summer but pick your time in the winter , get lucky with the weather and the whole experience is superb, we would definitely return

  • Stayed December 2011
    • Value
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Helpful?
1 Thank John16_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwick, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 December 2011

Ive had my wedding here, been for evening meals, use the gym weekly, it is without question the most stunning setting of any hotel in the UK, perfect I'd your flying out of Birmingham, I would recommend this for any occasion from a wedding, business meeting, spa day to a meeting point just for a coffee. If there would be any criticism from me whatsoever it would be that the waiters/waitresses in the main restaurant struggle with English when it's something that is not on the menu, but with that comes the hard working mentality that most others countries seem to have and excellent punctual service is provided. Go on treat yourself ;>)

  • Stayed May 2011
    • Value
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Helpful?
Thank Cjslro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marriott Forest of Arden Hotel & Country Club

Property: Marriott Forest of Arden Hotel & Country Club
Address: Maxstoke Lane | Meriden, Birmingham CV7 7HR, England
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Birmingham
#15 Luxury Hotel in Birmingham
#24 Business Hotel in Birmingham
#41 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Marriott Forest of Arden Hotel & Country Club 4*
Number of rooms: 214
Official Description (provided by the hotel):
Centrally located near Solihull in the West Midlands, the Forest of Arden Marriott Hotel & Country Club is the perfect setting for business or leisure travel. Our convenient central location provides easy access to all modes of transportation making navigation seamless for all travel preferences. Ideal for a weekend getaway in Meriden, Birmingham, our hotel features a full-service spa, state-of-the-art fitness center, serene indoor pool, decadent restaurants and a picturesque golf course. ... more   less 
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Also Known As:
Forest Of Arden Marriott Hotel And Country Club
Marriott Birmingham
Marriott Coventry
Coventry Marriott

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