I was given a Spabreaks voucher for two as a birthday gift for this hotel/spa and was looking forward to a nice quiet, relaxing day away from the stresses and strains of everyday life, together with the family member who gave me the voucher. How disappointed we were – if we had known what to expect she would have chosen another venue.
The list of our complaints is as follows:
No heating in the building due to ongoing problems awaiting attention – we are of the opinion we should have been informed of this beforehand and given the chance to re-book.
The changing room was very small
Although the massage we chose was very enjoyable and relaxing, the coldness of the room, together with the higher than necessary volume of the music, did spoil the experience somewhat.
The “relaxation room” we used after our treatments was very small and cold, although the limited seating was comfortable and blankets/throws were available to use. It became very busy with clients who were noisy and intrusive on our “rest period”.
The very small and almost claustrophobic changing room (no windows) we were told to use was in an unpleasant, dirty condition, even before 10 o’clock in the morning, with two rubbish bins and a sanitary bin overflowing with various items, including an old banana skin! The toilet bowl was stained and when we opened another door, expecting it to be another toilet, we found a small shower, complete with human hair scattered around and dirty stains around the door stop behind the door. Although there were plenty of spare toilet rolls, the tissue box was empty and the one and only hand towel available was already dirty and wet – very unhygienic!
When we eventually gained access to the pool, (having been taken and left at the fire exit by a member of staff and had to be let in by the swimming instructor), it was already occupied by several families with young children who were shouting and screaming as they jumped in the water, splashing anyone within their vicinity. Nearly half of the pool was cordoned off so that children’s swimming lessons could take place, resulting in very little space left for anyone who was hoping to exercise by swimming. Although the pool was comfortably warm, we gave up trying to swim and managed to squeeze ourselves into the crowded Jacuzzi, where we spent the next forty five minutes being warmed through by the hot water – the warmest part of our entire visit!
Lunch was a very pleasant experience in the café bar, although it was very busy and noisy with golfers, residents and other guests. The food we chose was generous in portion size and very enjoyable but unfortunately our break for afternoon tea was not. The noise coming from the café bar as we approached it was absolutely deafening as it was filled with noisy, beer-drinking golfers and other guests.
On our way back from the café bar, we passed the pool once again and all our plans for another attempt at swimming before we left at the end of the day were immediately shattered. By now, all the families and children previously occupying the pool and Jacuzzi had been replaced by several young couples who were doing more kissing and cuddling than swimming, so we decided enough was enough and we would pack up and go home where we would shower in the warmth and comfort of our own homes. On leaving the spa, the young lady on reception merely wished us goodbye and didn’t ask if we had enjoyed our day and if we were happy with everything (as we would have expected). Because of this we decided to make our complaints afterwards, leaving the Marriott Forest of Eden thoroughly disappointed and vowing never to return.
Only one good thing has come from this experience – in future we will take more care to research the venues for spa days before booking and avoid this one at all costs!
- Official Description (provided by the hotel):
- Centrally located near Solihull in the West Midlands, the Forest of Arden Marriott Hotel & Country Club is the perfect setting for business or leisure travel. Our convenient central location provides easy access to all modes of transportation making navigation seamless for all travel preferences. Ideal for a weekend getaway in Meriden, Birmingham, our hotel features a full-service spa, state-of-the-art fitness center, serene indoor pool, decadent restaurants and a picturesque golf course. ... more less
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- Also Known As:
- Forest Of Arden Marriott Hotel And Country Club
- Marriott Birmingham
- Marriott Coventry
- Coventry Marriott