We did not stay in the hotel so cannot comment on rooms. My fiance booked a spa day for the two of us as a birthday present (to also view as possible wedding venue). It's been along time since I've been this dissatisfied and thought I'd share our views for other potential clients.
There was no room for our belongings in the spa itself so we're taken down to the leisure changing rooms. The layout is very disorientating and not very practical. After being left to our own devices we decided to have some lunch before our pre booked massage. We went to the zest bar.
We ordered food and drinks and waited 45 minutes. We then had to enquire where our meals were 15 minutes before we were due to be back upstairs. Whilst waiting there were 3 other food related complaints. We had to ask for our food to be held back (wasn't even started) even though there was not a lunchtime rush.
The massage itself was 45 mins (supposed to be 60). We had booked a double treatment room which was forgotten until I asked about this. When we finally got into the right room the massages were very fast , disjointed and not relaxing. The massage therapist ignored areas of specific concentration and did what she liked. Don't feel any benefits now after looking forward to this for months!
went back for our pre ordered food. Was nothing special, and pub would offer same at a more reasonable rate. Baguette came with a nice sticker attached to it and glasses were filthy. No apology was made when we very politely pointed this out. We are not natural complainers but we have had a really dissappointing time.
Needless to say we will not be looking to further our enquiries regarding this being a wedding venue!
- Official Description (provided by the hotel):
- Centrally located near Solihull in the West Midlands, the Forest of Arden Marriott Hotel & Country Club is the perfect setting for business or leisure travel. Our convenient central location provides easy access to all modes of transportation making navigation seamless for all travel preferences. Ideal for a weekend getaway in Meriden, Birmingham, our hotel features a full-service spa, state-of-the-art fitness center, serene indoor pool, decadent restaurants and a picturesque golf course. ... more less
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- Also Known As:
- Forest Of Arden Marriott Hotel And Country Club
- Marriott Birmingham
- Marriott Coventry
- Coventry Marriott