I have become a fan of the indigo brand for its fresh modern outlook, interesting architecture and great service, with hotels in Glasgow, Liverpool, Newcastle and New York being amongst the best in their respective cities.
Indigo, Birmingham looks equally impressive and indeed the restaurant and lounge are very impressive, however I suspect the hotel relies too much on this and in fact looks out to attracting the general public to these facilities rather than focusing on hotel guests.
Now for the downside. The main entrance to this hotel is in quite a detached and run down part of the city albeit you can access via a long trek through the mailbox which feels much safer. Platinum membership was not acknowledged. I was not given an upgraded room. Room allocated was basic and quite small. Was not up to standard of other indigos visited. Provision in mini bar was mediocre - no alcohol at all for which indigo is renowned. Normally as a platinum member you are offered a free drink at check in, however again I did not receive this.
The room was bright and cheery, however was showing signs of wear and tear which had not been attended too. My big problem however was the ability to sleep. Noise came through the wall fron next doors tv to early hours of morning and was really irritating. Staff then woke me up at 4.30 by putting a consiultation form through the door. Check out was really slow, one member of staff working at 9am, which was further hindered as the person in front of me had so many complaints to make.
Overall very disappointing.
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