I was left very disappointed with what I was expecting to be an enjoyable stay at a rather expensive hotel.
For starters the room we were given did not lock when we left the room, it's a good job we checked otherwise our room would've been left open whilst we were out. When I tried to phone reception to report this problem I found the phone did not work. I then had to go down to reception and bring a member of staff up with me to check the door. After finding the lock didn't work we then had to pack our things and move next door to a room not as nice as our original one. The window was half the size and the room had quite a few faults.
After getting ready for bed I decided to ring room service only to find the phone in our second room also didn't work. I then had to get changed again and go down to reception to report the second broken phone and order room service from there.
The floor lamp in our room didn't turn on, neither did the bathroom mirror light or the light in the mini fridge. The lock on the door had broken off, only 1 bath towel was in the bathroom, and the tv speaker in the bathroom did not work.
I paid a substantial fee for my stay in this hotel and encountered more problems than I have ever had from staying in premier inns or travel lodges that are a fraction of the price!
The staff did not offer to provide us with any refunds or gestures to compensate for our disturbance which was highly disappointing.
Definitely won't be coming back, the worst part is that I had high expectations and was really looking forward to my stay, but was sadly left disappointed.
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