The reception on arrival was pleasant and professional. The room was lovely, very clean and well decorated. It was quite spacious with good quality furnishings. The downside was that the bed was a little too soft for my preference and the air conditioning unit was quite noisy. However the biggest downside was the fact that we were on 24th floor and above us was the restaurant and the champagne bar which was very busy and which had a live music event which went on to 2am. If we had realised that this would be the case we would probably have found somewhere else to stay as we are perhaps a little too old for the kind of music we could hear through the ceiling. The upshot was that I did not sleep particularly well.
We had breakfast on the 25th Floor in the MPW restaurant. The view was spectacular and you will be surprised by how much greenery you can see in Birmingham. The service at breakfast was faultless and the food was excellent. We both had the Eggs Benedict which very moreish. The buffet was generous with an excellent range of food on offer. The staff were attentive but unobtrusive.
Despite the disturbance of the music, I would stay again although probably not at a weekend. The hotel is lively and obviously a popular venue which we had expected, we just had not planned for the live music. I would certainly recommend the hotel to those wanting to be central to the hustle and bustle of the city but perhaps for the younger market.
We cannot fault the staff, the service or the cleanliness of the hotel.
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