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“Mom's Stay In Brum”

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Holiday Inn Express Birmingham - Castle Bromwich
Ranked #80 of 117 Hotels in Birmingham
Birmingham, United Kingdom
Level 4 Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Mom's Stay In Brum”
Reviewed 29 August 2013

I booked this hotel as my mom was coming over from Eastbourne and this hotel isn't too far from where I live. Majority of reviews wasn't good but decided to try it. They traveled as a family and stated the staff was polite and helpful from the minute they arrived. Check in was efficient the room was clean, tidy spare towels bought up. My mom and dad are elderly and left their walking stick in their room, a member of staff overheard and offered to go and get it. Mom mentioned she was hot again staff returned with a fan. The 2 kids travelling was 8 and 9 they loved the continental breakfast helping themselves. They don't do a full English but this hotel is located nest to a pub/restaurant which has good menu. There is also a wacky warehouse and outside play area for those travelling with families which was great. It is not a pub that has music in so no problem with noise. Overall they stated they had fantastic stay are already thinking about returning next year , so a big THANK YOU to all staff (including cleaning staff) who contributed to making my mom and dad stay in Brum a good one.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank juliecW1857VK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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163 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Northampton, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2013

stayed in this hotel the night before going on holiday, the room was basic but nice enough. the hotel advertises on its website that the hotel is 5/6 miles from the airport and should cost you £13 in a taxi..this is not true as road signs state it is 10 miles from the airport and cost us £22 there and £22 back again. if you are thinking of staying in this hotel for convenience to the airport I would advise staying in one closer to the airport and paying a little bit more money because although it is cheap the taxi fares make it a more expensive stay.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emma t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruthin, United Kingdom
Level 5 Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 12 July 2013

Recently spent 3 nights at CBI and never again. During our stay the outside temperatures were 25-28 degrees Celsius during the day.
We arrived and took up residence on the 2nd floor. 2 of the light bulbs in the room didn't work so the first night was pretty dark. In the morning we found that the shower tray continued filled up whilst in use and took over 30 minutes to drain afterwards.
The good news is that the maintenance man arrived within an hour and fixed all 3 problems.
We noticed this morning that the room temperature was starting to feel uncomfortably hot.
By the time we returned that evening the room was like a furnace.The windows only open 6 inches (probably to stop people jumping out) and so there is no fresh cool air getting into the room. The rooms do not have air con.
In the morning after hardly sleeping at all we asked about moving rooms and the lady offered us a fan which we agreed to try. Again by 4pm the room was like a sauna. The heat on the 2nd floor hit us when we exited the lift and was even hotter in our room despite the window being 'open' all day.
We were offered 2 other rooms at this point. The one on the 1st floor on the same side of the building as our current 2nd floor room was a couple of degrees cooler but still not pleasant. They also had a room on the ground floor which was lovely and cool.
The downside of this room was that it was next to the car park and was a disabled room with twin beds rather than the double we had booked.
Whilst this room was able to stay cool it did mean that my wife and I ended up in a twin room rather than a double room.
The staff did what they could with what they had available in my opinion. The problem is the hotel is just incorrectly built and keeps the heat in during warm days. We spoke with numerous members of staff who all advised that the opposite is true in winter when the rooms are always too cold.
I would recommend choosing a hotel elsewhere because until they can sort out the cooling (and heating) in this hotel then staying and sleeping there can be very uncomfortable if the outside weather is quite hot.

One final note if you do dare to try this hotel, turning left onto the main road outside can add 5 minutes to your journey.

Room Tip: Only the ground floor is cool when the outside weather is hot. Floors 1 - 4 are uncomfortably hot.
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank DaveS73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 May 2013

Booked for one night after attending a concert in nearby NEC. Good position but we drove past as unsure whether 'CBI' stood for Castle Bromwich Inn or that other well-known organisation. Then found the motorway junction only had slip road one side so long way to get back to where we went wrong!
Apart from that, hotel great. Pleasant room, well insulated against the adjacent M6. Good food and excellent customer service.
Highly recommended

  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
1 Thank the_white_horse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 9 March 2013

We stayed at the Castle Brom Inn over Spring Fair as the Holiday Inn Express NEC was full and we're glad we did. Although improvements wouldn't go amiss (cooked breakfast, air conditioning, evening meals) the service we received was 10 to non ESPECIALLY Rachel. There was nothing she wouldn't do for us my husband is disabled and I'm an elderly lady of 60 odd carrying a lot of luggage and she was happy to help, then when we needed a room move as our window wouldn't close she was quick to recitfy the problem and again happy to help with our luggage no questions asked, very very nice natured chatty wee girl. Free wifi, rooms are immaculately clean, all staff are genuinely kind, Claire i think she was the manager was very nice and a stones throw from the NEC basically will be coming back next year. I'm saddened that the grown woman below would try to slander a young girl over money, you can't take it with you.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maureenlangforth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 February 2013

I stayed at this hotel for one night whilst away on a business trip. Cheap basic hotel. I booked through euro bookings online. Unfortunetly I was without hot water for my stay here so had a very cold shower in the morning - not giving me a great start to the busy business day ahead. HOWEVER the real trouble began when I requested to get some kind of refund/discount for the trouble of having no hot water. I spoke with Simon the general manager of the hotel upon my departure who had promised I would be able to receive a refund from Euro bookings if I contact them and arrange through Euro Bookings - who when I contacted claimed they were unable to process any kind of refund. As a result I contacted the hotel.

After my stay at the Castle Bromwich Inn off course Simon became completely unavailable and despite being promised a call from him by Receptionist Racheal I am still awaiting his call. Despite calling him a further 3 times in attempt to get hold of him I still to this day have been told he is "not around at the moment".

In the light of not being able to get hold of Simon Rachel tells me I booked through Expedia and provides me with a booking reference to get a refund from Expedia although Expedia have never heard of this booking reference and neither have I! Receptionist Racheal stated she has never heard of euro bookings (who I actually booked with) so "it is not her problem".

So a week on from my cold stay at the Castle Bromwich Inn I have been left ever more sour about my stay. The customer service is appalling and very unprofessional. It is important for staff to know where your hotel stays are being advertised and sold from otherwise as in my case Racheal has been very unhelpful as she is completely unaware that Castle Bromwich Inn hotel rooms are available on www.eurobookings.com so very unable to deal with myself as a customer!

Needless to say I will not be returning again and would recommend you don't either. I will make sure all of my chums who attend Spring Fair & Hobby Stitch @ the NEC every year are well aware this is not a hotel to stay at.

  • Stayed February 2013, travelled on business
    • Service
Helpful?
2 Thank KarenH2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 February 2013

The CB Inn just seems to work well for me and my business needs - just off the M6, easy access and plenty of parking.

Clean and functional rooms with room to work and relax - the continental buffet breakfast is all that's needed and great tables in the lounge for your laptop, plus instant and free wifi.

No restaurant, but call-in menus near reception and plates and cutlery made available - a curry and a pint after a busy day is just fine and affordable for most budgets. Room rates fair and value for money.

Staff friendly, so well done to all of them - they seem to care about their business

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RadarReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Birmingham - Castle Bromwich

Property: Holiday Inn Express Birmingham - Castle Bromwich
Address: 1200 Chester Road | Junction 5, M6, Birmingham B35 7AF, England (Formerly Castle Bromwich Inn)
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #80 of 117 Hotels in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Birmingham - Castle Bromwich 3*
Number of rooms: 110
Official Description (provided by the hotel):
This modern, comfortable hotel offers guests great value just off the M6 and within easy reach of Birmingham city centre. The Holiday Inn Express Birmingham - Castle Bromwich, is situated just 25 minutes from the heart of the city and 8 miles from Birmingham International Airport. Other nearby venues include the NEC Arena and popular family destinations such as Cadbury World, Drayton Manor and Sealife Centre. The hotel features 110 guest rooms, all well-equipped to offer you a most comfortable stay. All rooms feature en-suite bathrooms, free Wi-Fi and digital TV among other amenities. Guests can relax in the hotel's 24 hour lounge bar, enjoying the laid-back atmosphere, a refreshing drink or tasty snack. A Express Start breakfast is served each morning in the Great Room. Holiday Inn Express Birmingham - Castle Bromwich has a well-appointed meeting room which can host up to 25 delegates. The hotel's skilled team will assist you in planning and hosting your next corporate occasion. Complimentary parking is provided in the hotel's on-site car park. The hotel's friendly team are available 24 hours a day at reception and look forward to welcoming you to Holiday Inn Express Birmingham - Castle Bromwich. ... more   less 
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Also Known As:
Castle Bromwich Hotel Birmingham
Holiday Inn Express Birmingham
Birmingham Holiday Inn
Holiday Inn Birmingham

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