First impressions from the outside was not good. The main entrance is quite small and there were men (about 4 if my memory serves me right) standing right at the doorstep smoking. Being a woman, I instantly felt intimidated (luckily I traveled with my husband). There was nothing hostile about the people but maybe a proper smoking area could be allocated for smokers? I mean we were only there for a day and maybe it does not happen all the time but imagine if it was a single lady or someone with kids? It was not a nice sight for any business I think (not that I think smokers are not a nice sight but at the entrance is really off putting).
The receptionist was a very friendly young lady who efficiently checked us in and took our payments.
Our room was at the first floor. It was bigger than what I anticipated, clean (apart from a lone tissue near the bin, probably from the previous occupants?) and the bed was comfortable. The duvet was not the warmest but hey, it was not very cold and there is heating in the room where you can adjust the temperature (not that we used it as I don't like heating). Surprisingly, it was not noisy at all even though there are cars parked right outside our window.
The toilet was clean, although the tissue paper was not new, there were 2 rolls in there, 1 was halfway gone and the other had about a third left in it, so not very much left, probably altogether it wouldn't even constitute a whole new roll. Even though we specified in the booking that it was for 2 adults, there was only 1 set of towels in the bath. My husband had to go to the reception to ask for another set, which we got without any problems at all. Talk about good service.
We did encounter one problem which I personally failed to mention to the receptionist the next day when we were asked if everything was alright. The handle bar was located near the taps for the bath, as my husband got in, he slammed his knee and cut himself badly because of the impact. It could be just a one off accident as I did not have any problems with it, but it could be a problem for taller people. I'm 5'8 and got in ok whereas my husband is 6'1. So future customers, watch out as it can be a problem.
The reception staff should get a pay rise as they deal with all the problems with a very efficient and apologetic way.
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- Also Known As:
- Travelodge Birmingham Yardley Hotel Birmingham
- Travel Lodge Birmingham
- Birmingham Travelodge
- Birmingham Travel Lodge